Are you shipping from outside the UK now? If you want to purchase more than one Gift Voucher you can increase the item quantity on the basket page or go back to the relevant Gift Voucher product page and add more items to your basket. The changes will apply to the use of the Website after we have given such announcement. As always, if you have any additional questions then please contact our Customer Service team who will be happy to help. For deliveries to addresses within the EU, for legal purposes you are the importer of the goods, and are responsible for any import formalities as well as any duties, tariffs, or taxes which may be charged by any customs authority. The pending transaction is telling you that the payment is authorized to be taken. We'll send you an email within an hour to let you know if the cancellation worked. Myprotein | 44,602 followers on LinkedIn. MARCH KICK-OFF SALE!40% OFF SITEWIDEUSE CODE: SAVE40. Verified. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. *Please note that in order for a return to be eligible, it must be in pristine condition and raised within 30 days of receipt. I would like to raise a complaint about the quality of a product. What do I do if I have ordered the wrong item? i. Your new card details will be saved once your order has been placed. What do I do if I have not received my order? Try Our Search. We will not be liable for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources. If you believe that the item is faulty, please contact us. We are now pleased to be able to offer Myprotein to the USA. It's easy to make changes to your details, whether it's your payment information, password or address book. What should I do? We only keep data for as Any person who is an employee or an immediate family member of an employee of any The Hut Group company or any other person who is directly connected with the organisation of any particular competition is ineligible to participate. For example, if you raise a cancellation on 15th September 2020 and your next delivery is expected on 17th September 2020 you will receive your final delivery on 17th September 2020 and your subscription will be cancelled from that point in time. internal re-organisation. Once received, we'll refund the amount for the returned goods and send you a notification via email. Any credit that has not been used within 90 days from the date of accrual will expire. f. You have the option to delay your subscription order by a month, provided notice is given at least 5 days before your next billing date. Sign Up Facebook; Twitter; YouTube; Instagram; Tiktok; Help and Information had to date, we identified that the current Group legal entity structure does e. All orders are subject to availability. The designated carrier will deliver the goods to you in addition to carrying out the customs formalities on your behalf. If this doesnt answer your question then our Customer Service team is on hand to help. We reserve the absolute right to disqualify without notice any entries to any competition which we consider have used improper technical means to enter and/or we believe is fraudulent. Location: Click on the order you want to view to find out more. failure of the Website to meet your requirements. You can contact our Customer Service team through your account. This can take 3-5 working days from the date we receive the return. We take the risk of internet fraud very seriously. I have ordered impact whey protein *. By permitting The Hut.com Limited (registered in England and Wales under company registration number 05016010) whose registered office is at 5th Floor, Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ or any other member of The Hut Group (we, our or us) to use particular Content (by affirmatively answering a request from us or on our behalf on social media or otherwise indicating your agreement for to use your Content), you agree to be bound by these Social Media Content Use Terms and Conditions (Terms). Please note that we can only refund the postage costs for returning an item where: we sent you the wrong item, or the item is damaged or faulty; or where you are returning a substitute or replacement item which you do not want to keep. How do I make a change to my order? To start the return process, please navigate to the 'Order History' page and select the relevant order, if the order meets the above criteria there will be a 'Return' button available, click that and follow the steps from there. Login Register Your Orders Your Referrals 0 0 Basket There are currently no items in your basket. The main difference between Impact Whey Protein and Impact Whey Isolate is their fat and protein content: Impact Whey Protein has a slightly lower protein and higher fat content. This card is from the courier and lets you know where your parcel is and how you can collect it. Who WAS the controller? Please dont throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. 4455 Reviews. Complaint from Nanji on 06 January 2022 about Myprotein in category Beauty and Welness. We will have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Voucher is redeemed and/or used to make purchases on www.myprotein.com. Competition prizes/tickets may be restricted to certain times of the year and unless otherwise stated all prizes must be taken within six months of the date of the competition draw. PAYDAY SALEUP TO 80% OFF | USE CODE: SALE. Please refer to our Terms and Conditions page. To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched. We always try our best to answer all queries within 1 working day. Alternatively, you can cancel with immediate effect by contacting the Customer Services team. At Myprotein, our aim is to fuel the ambitions of people across the world making the best in sports nutrition available to everyone, whatever their goal. Can I place an order to a different address? Click on the cart icon at the top of the page and you'll be able to see the item(s) you have in there so far. This current time I accidentally placed a wrong order and tried to cancel immediately, however it was declined for some reason, then . We regularly review our pricing to ensure we remain competitive. The strawberry flavour, though very sweet, is delicious! These clearance countries are subject to change without notice being provided to you. The Netherlands (for addresses in the Netherlands, Belgium, Denmark, Finland, Germany, Luxembourg, Poland, and Sweden), 7. Will I still be able to order to Europe and will I have to pay any additional tax or duty for my orders post-Brexit? controller are the newly incorporated legal entity: This is due to $34.46 ($1.96 / Ounce) $ . The Website may only be used for lawful purposes and in a lawful manner. We may, in our sole discretion, withdraw your credit generated from the Referral Scheme at any time if we believe or suspect that your use of the Referral Scheme is fraudulent, misleading or contrary to these term. You can select your preferred payment method at checkout. In some cases, gifts must be added manually to basket so additional information will be provided. MYPROTEIN | Sports Nutrition & Clothing | Sports Supplements. Myprotein Creatine Monohydrate Powder. Has my data been transferred to someone else/a third party? You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. The prize draw and these terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English Courts. You may choose to subscribe to a subscription plan through the Service. Discount applies to the cheapest in-basket item that meets the promotional requirements. Use the enter key to expand submenu items. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. This can take 3-5 working days from the date we receive the return. Applied at checkout, discount will equal specific country delivery costs. (vi) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability. I have a payment problem on my order. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision. $14.99. If you are participating in the Referral Scheme, you will be unable to participate in any affiliate schemes, cash-back offers and/or any other promotions of this nature. b. disable any user identification code or password we have provided to you, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms. As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. In If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund. If the Referee has an account on the Website but has not previously placed an order on the Website then they are entitled to participate in the Referral Scheme through the referral link only. As soon as we've looked into what's happened we'll send you an email with the outcome. Sometimes things can go wrong but dont worry, as we can help. The Customer Relations Team opening hours are Monday - Friday 9am to 6pm. Our high quality supplements and clothing mean you can focus all your effort on achieving your goals with the knowledge that . This Returns Policy was last updated on 19/03/2019. regarding your personal data, you should contact us using the details below. (ii) (a) if your purchase is made in United States dollars (USD) or Canadian dollars (CAD) and payment is made using a debit/credit/American express card, with THGPP LLC (trading as https://us.myprotein.com/) whose registered office is at 1209 Orange Street, Wilmington, County of New Castle, Delaware, 19801, USA; (iii) (a) if your purchase is made in Australian dollars (AUD) and payment is made using a debit/credit/American express card, with Skincarestore Australia Pty Limited (trading as https://au.myprotein.com/) whose office is at G01, 38 Atchison Street, St leonards, NSW 2065 Australia (Not A Return Address); ('we', 'our', or 'us'). Overview. If the item has been sent, then send a message through your account to let our Customer Service team know and theyll be happy to help. The products sold on the Website are not for re-sale or distribution. I have been ordering this product for a long time and never paid this price. We ship items separately to make sure you get what you need as quickly as possible. When you receive your item, you must check it as soon as possible following receipt and always before use. We reserve the right to change this Returns Policy at any time. Once youve got all your items in the basket, then add your code in the box marked 'Got a discount code? Your account makes it easy to keep track of all your orders. Data privacy and security practices may vary based on your use, region . If you do need to report your order as lost then please contact our Customer Service through your account. So far great results. Please contact our customer service representatives on+44 (0) 161 8131487, via your account or by post at Customer Service Department, Myprotein, Meridian House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, UK, CW9 7RA. Ideal when on a plantbased diet, it contains 90% . The credit is not redeemable for cash. Can we help with anything so that you don't have to? This code gives customers 60% off at Myprotein UK. Youll need to click on the item and choose the cancel option. We will refund the original credit/debit card/PayPal account used to purchase the item. As soon as we know whats happened, well send you an email with the outcome. you are legally capable of entering into binding contracts; the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity. There are currently no items in your basket. Please note: Customer Relations cannot respond to customer service enquiries. If you've done all that and still can't fix the problem then please contact our Customer Service team who'd be happy to help. Our Layered Bar is the ultimate high-protein snack with its soft core and five indulgent layers it's a super-nutritious treat to curb those sweet-tooth cravings. This information is clearly stated within the ingredients listings on product pages and on pack. Whatever your goals, we're here to support you and help Fuel Your Ambition. d. The rights that you grant to us to use your Content are perpetual and irrevocable and you may not cancel or withdraw your permission for us to use your Content. We will notify you via email when we have processed your return. You are also entitled to contact your local supervisory authority for data MARCH KICK-OFF SALE!40% OFF SITEWIDEUSE CODE: SAVE40. All orders have to be placed through your online account but theyre more than happy to jump right in and do it for you. Returns for consumables and non-clothing items must be raised via our customer service team who you can reach by clicking hereYou can read our extended Return Policy below for full Terms & Conditions. The content of the Website is protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licencors. Expiration date. If you do not wish to accept the new Terms you should not continue to use the Website. Don't worry, you can try and cancel the item in your account. . We will introduce you exclusively to Newpay finance products provided by NewDay Limited under this Introducer Appointed Representative arrangement. Skip or cancel any time We'll send you a reminder before each delivery. You can also buy other products at the same time as placing your order for Gift Voucher(s). How do I give the Gift Voucher to the recipient? If you do have a concern regarding the quality of any of our products then please raise this with our Customer Service team. By entering into a subscription plan, you acknowledge that your subscription has an initial and recurring payment feature and that you accept responsibility for all recurring charges prior to cancellation. Feel free to write to us at the office address above, but please note that this is not the address to return items to. We reserve the right, however, to change prices at any time without notice to you (save that any changes will not affect orders in respect of which we have sent you a Dispatch Confirmation). Your refund should be returned to your account within 5 working days and well send you an email to let you know it's on its way! All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. Discount automatically applied to products as shown on product pages. To make any which case please use the link you see at the bottom of the email. Gift(s) automatically added to basket when offer requirements are met. We've all done it, ordered something and then realised later that it is no longer needed. Must be like-for-like (size, flavour and quality). To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item. personal data being used for certain purposes, including to send you marketing. Effect by contacting the Customer Relations can not respond to Customer Service team your... Cancel with immediate effect by contacting the Customer Relations can not respond to Customer Service team who will be to. Choose to subscribe to a different address when you receive your item, you can cancel with immediate effect contacting. Jump right in and do it for you working days from the date we the! Answer all queries within 1 working day no longer needed place an order to a plan... To someone else/a third party entity: this is due to $ 34.46 ( $ 1.96 / Ounce ).... 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