bought a love seat and couch combo cost around $6000.00 and find that the seats are very uncomfortable. I am buying an Lazy Boy recliner in another city. I know the furniture is expensive, but very good quality. There products are quality, if you are looking for a more traditional style, but there are many other companies out there that value your business and care about customer satisfaction. I have a choice as well and will be exercising it. Adjust the legrest with a convenient side-mounted handle. *All La-Z-Boy prices listed in this article are subject to change. Sales rep. made us sign documents stating that furniture is non-refundable. If you use one of these and buy something, Slumber Search may make a small amount of money. The squeaking sound from the springs / wood is unacceptable. Okay so who am I kidding. I didn't think so much about it at the time, but I wish I had. We went home and thought about what we wanted to do. 3 more weeks to wait? The first priority we had when we discussed our original requirements for the chair with the salesperson was that it had to be a wall-hugger recliner, because it would be located in a pathway from our living room to the dining room. Scratched my sidewalk with numerous sectional pieces, did not have the right tool to put together the bed and even when I asked for help with our mattress, they said "we do not do mattresses". Call every furniture store near you.including the high-end furniture stores, JCPenney, Macys, Sears & Relax the Back and ask the brands of recliners they carry. DH uses it daily and he is hard on furniture but his recliner looks as good today as it did when we bought it. Sold at Upper Room Home Furnishing, stationary Decor-Rest sofas range from about $1,199 to $5,000, in both fabric and leather options. The prices for Ashley Furniture sofas fall in the range of $500 to around $2000. So, which one is the best? Our dealer can not tell us when it might arrive. All they can tell me is that it is in Production. Couldn't be happier with the service we received from Patty. We were told that chair would be delivered in January. First call to customer service was handled quickly with a repair tech coming to our home within a week. LA Z BOY wall-hugger power recliner buyers beware. Service tech came to replace the chairbacks but they still aren't right - fabric doesn't lay flat along the back. What a waste of $850. Pros of Lazy Boy Furniture. When it comes to the cushioning in their chairs, shoppers can choose between the standard cushion offering (comprised of a double-picked blown fiber fill), Airform seat cushions (which provides an additional 2 inches of high-performance Airform foam over a foam base), and ComfortCore Gel seat cushions (which uses Airform and gel-infused foam over a foam core). We are loyal customers of Lazy Boy. I just checked and Crate & Barrel has some fabric recliners. The best part about La-Z-Boy furniture is the comfort factor. The week that La-Z-Boy was scheduled to deliver I called, and they gave me the delivery date of June 9 (which was only a week later than the original estimate). We have had a Lay-z-boy sofa on order since October 2020 with no delivery. When I want to put the recliner back in the upright position, I have to get out of the chair and push on the back of the recliner. Without exaggeration, I have waited 5 hours and 10 minutes at the Comfort Care line, on a looping recorded, "We are sorry for the delay; please wait for the next available representative" without even ONCE hearing a human voice. As noted earlier in this thread, we have a La-Z-Boy reclining loveseat (now over 12 years old) that has never needed any repairs or replacement parts. There is nothing too this junky couch. My wife and I were so frustrated with the service and our salesperson no somos their attitude to our delays we proceeded to cancel our order and only agreed to accept our order because the manger offered deep discounts to make up for our frustrations. Slumber Search is supported by readers. Thank you Matt. Not always, Randy. Labor is charged at a rate of $124 per hour. Chantal even came by our home to insure the furniture selected worked well in our Master Bedroom and upstairs TV room. Really disappointed with the quality of the leather but much more disappeared in the company. The lack of professionalism of the sales staff and interior design staff was the worst, but we also had damaged furniture delivered, were given the wrong information several times about what the company can and would do about it, and were sadly disappointed every time we asked for them to stand by their products and services. (I have already been searching for retailers in our area) I so wanted a recliner that looks good, but guess that is not as important as comfort and durability. Calvin PowerRecline - Best For Nursing. Ours are leather and are wearing very well after 2 years now.Ours are like this in a darker leather: Mary Lunot one problem with our Lazyboy.It's been just fine~. If you compare it with Flexsteel furniture of a similar variety, model, upholstery, and size, they may be priced nearly in the same manner. I later returned with my wife who decided to price out a couch as well. We noticed the clearance prices which were surprisingly affordable. We bought a Flexsteel recliner, a reclining sofa, and a reclining love seat for our basement TV area. Bought sofa and love seat. They have a one-year warranty on their leather. They definitely get 5 stars! Linda R, so sorry to hear of your terrible experience. It has been pushed back yet again to "early November", but the manager admitted that it could be a year, or two, or three. It will never last 5 years as one of the cushions is already collapsing. 3. Within a week of delivery the right side of recliner became loose. My husband & I bought 2 Jasper power rocker recliners by La-Z-Boy in Greenville,NC & were very satisfied with the comfort levelafter 2.5 yrs, BOTH mechanisms that lift the footrests broke within 2 weeks of each otherthe store contacted La-Z-Boy who sent the parts for repairs which were PLASTIC..but the costs of repairs was $300 for both.within 3 months one of the recliner footrests broke again.we are both seniors with no children in the homewe are not rough with our furniture.I am so disgusted with La-Z-Boy for not standing behind this reclinerit is obviously a piece of junk to not even last 3 yrs.we will never buy another La-Z-Boy! I almost felt knowledgeable enough to sell the furniture when it was time for us to take our leave! (That should have been my first warning sign, product should have at least basic quality to start.) They also indicated that it was true. SoBuyers Beware. The manufacture warranty is 1 year only.. Don't let them tell you this will last 30 years like they told us. The store manager Kenneth Medford would not answer or return our calls for weeks, after 100% follow-up being done on our side of things he says there's nothing he can do, "call corporate." That person was very nice and said that yes, La-Z-Boy had called and left a message about delivery. Can't wait to be lounging in our new Lazy Boy. We are thinking of buying a recliner so that he is at least able to get some sleep on those nights. I bought the Lazy boy chair thinking that it would last for some time since I thought they were well made. We've "never" owned a reclining sofa before. Lazboy sells bonded leather furniture to unsuspecting customers. Really?? Overall, shoppers are happy with their La-Z-Boy recliners, especially with all of the customization options. However, there are some disagreements when it comes to to the in-store buying experience and percveived quality in some cases. Here is a link that might be useful: leathercraft recliners. Went in to look at furniture. 17 months into a perfectly good chair in every other respect I get color vanishing on a big part of my leather and they don't cover it. When comparing furniture on the basis of cost alone, Ashley is typically cheaper than La-Z-Boy Home Furnishings & Dcor. The units looked very nice and comfortable in the showroom. By the early 2000s they made one of the worst recliners. Best ever if you need to sleep sitting up. Thus, you can purchase at any lazy boy furniture near me. recliner It is uncertain if they will still make a manual/mechanical wall-hugger recliner that can be placed closer than 8 from the wall. Heres a Houzz thread focused on Flexsteel, with some photos and comments, many from disappointed buyers. I highly recommend Lazy Boy products. Top Quality Alternative: Browse Wayfair ReclinersUnlock The Coupons. Why? The units are now no longer under warranty and La-Z-Boy's service department offers no help. good design using at least one lazy-boy or barkolounger in family room, Help me pick recliners for living room/ redecorate. My husband is an Engineer, and he said the construction was great. I waited a week or so for someone to contact me, but no such luck. When she returned it, she said she loved sleeping in it. Forget bulky, hulky eyesores. The key is to find a store that will service you well if there is a problem. While I continued to ask him to hear me out he was simply not interested in wasting his time. Look like he'll. He told us that it would take "up to 8 weeks." We bought it at Best Furniture in Fort Thomas,KY. The store sent Mario out to fix the problem which he didn't. Our recliner is part leather and it is looking very bad. Otherwise, we were going to go elsewhere. Hours on hold trying to get this fixed. Like all things you read on the Internet, understand there is no better judge than yourself. Ask what the repair check charge is if you are experiencing a problem. We are two elderly people and the chair is never mistreated. That's not to say today's Flex Steel recliners are the same quality unfortunately. Made our day. Read before you buy!!! Luckely the dealer that I bought it from came and got it and removed all staples and glued and screwed it together. We had to take time off of work and schedule him to come out THREE TIMES. They use a third party company that has no vested interest. Renew only has a life expectancy of 5-7 years. I was very interested in buy a Recliner, but received Horrible Customer Service in Rockwall Texas. I just paid 4500 for the set!!! Beautiful store, great selection, and Joe was very helpful, just a true professional, great experience all around! We had done business together in the past. We are older and do the best we can, but certainly shouldn't be laughed at.especially since we have the money to buy whatever we want while these two bozos have to work at a furniture store. Great price for a quality product-we shopped around! When looking at ratings of different recliners, la-z-boy wasn't even listed. Paid my deposit was given an eta on delivery date. Went to Lazy Boy today to get new recliners for the house. I recommend this store,the manager Hana Haleem,give us a very nice service,polite and realy profesional,thank you very much!!!! And, another scrape on the leather. The frames are made of what looks like particle board. This site's sole purpose is to help you make the decision faster and with more peace of mind. Since I was planning to have my existing furniture picked up by a removal service, I wanted to have as little time as possible between the removal and the new delivery. No budging on the final fees. Customer No Service. 10% off only. First I was told delivery would be 6 months, and then October, and now I am being told it will be late November before it will be delivered. Winner: La-Z-Boy is a clear winner in the price category because it has a broader range of products suited to all budget classes. . Recliners are very comfy and men especially love them, so many brands have created great ones. We did replace about all the furniture in our Mobile Suites, replacing the two cruddy individual recliners with a La-Z-Boy Reclina-way recliner. She was exceptionally knowledgeable about La-Z-Boy history and furniture. We did some looking on line and found that the line had been discontinued. Lazy boy made me pay $150 for their "techs" to come out, they said it was flat and non repairable - no access to insert new foam. Patty Stratton helped us, and let me tell you this woman is what every sales representative anywhere selling anything should be The product, quality, price, etc. Tomi Webber was great . After explaining the complete debacle that had occurred at the Scottsdale store and giving Adam the model numbers and fabric numbers etc, Adam was able to order my Sectional for the advertised price at Scottsdale. Within a short time, I noticed something wrong with our Chaise- I discovered a gap in the base of the seat. We bought a reclining loveseat about 11 years ago, and it's still in very good shape - except for the cushioning declining over years of usage. The La-Z-Boy Hyland Executive is one of our favorite standard office chairs and if you're shopping for a Serta, it's an excellent alternative to consider. We feel very confident with our selection and will shop here, again in the future! It actually took me longer to choose the accent pillow fabric to compliment my room decor. Each time I had to hang up because I couldnt wait any longer. There is a reason why this company has been in business as long as they have just amazing customer service and as I have the quality of the product is untouchable very happy with Ruben very knowledgeable looking forward to doing business in the future. LaZboy is good. Never, I repeat, never do business with them. They took the information off of the recliner and stated that someone would contact me with a quote. On November 1, 2021 we purchased a lounger and fully paid for purchase. You can imagine how delighted I was this past Saturday -- four days ago -- when the remaining two pieces were delivered. The Lazy Boy option is made from 7-Gauge steel that will last you for a lifetime. Mom was so tired and he made our shopping experience so pleasant. It's definitely decent furniture. Assured by four furniture stores that England was a qualityfurniture maker owned by La Z Boy. Walked into this store, had several options ready to go, made the purchase, loaded it up. Service was delayed two months until December 10, 2020. Kelly went beyond the call of duty and helped us find better fabrics without any possible renumereation on her side. Wishing you the best of luck in resolving the problems. I learned a valuable lesson, always look at reviews when buying any big ticket item! All; Coding; Hosting; Create Device Mockups in Browser with DeviceMock. Special ordered a leather recliner. We got excellent and friendly service from Linda Evans. England said to be a "lower tier" of La-Z-Boy. I paid top dollar for this sofa, quality is poor and customer service is worse. We chose a modern/streamlined looking design that was recently discontinued but were able to choose from the full array of colors. BIG buyer's remorse. Don't overlook LaZBoy thinking it's too expensive or will take too long. It's a $2400.00 leather couch. Now date for delivery has been moved to Feb 2023. I emailed the CEO of the company -- Melinda Whittington -- at two email addresses (found on Linkedin) and have yet to hear a word. They are 7 years old and still like new. For a senior citizen to pay almost $1500.00 for something which they still have not delivered is unacceptable. I've also collected some La-Z-Boy Furniture review scores from a few different websites to give you a broader view of the brand: SlumberSearch: 8.1/10 average score based on 171 ratings. La-Z-Boy just happened to have a set that I liked. Staff is always friendly and courteous. LA Z BOYs own website (www.furnitureacademy.com/wall-hugger-recliner/) indicates the differences between a wall-hugger recliner vs. other recliners is stated as, the amount of space needed between a wall hugger recliner and the wall is on average 4 inches. Ashley Furniture and La-Z-Boy are popular brands with long histories of fulfilling shoppers' indoor and outdoor furniture needs. Thanks for helping us get it done I wish all businesses offered your level of customer service Thanks Guys Mike and Tina. This allows you to get a great deal on furniture year-round. So I guess my only options are to live with this major inconvenience or to sell them and get recliners that actually recline. The chairs can be more than perfect but it doesn't make up for the frustration over waiting and not knowing. Here is what it offers: Two colors - Choose between neutral granite and luxurious walnut. Minh spent quite a while with us picking and choosing and designing. Padded rolled arms. 10k on a couch with several issues that have not been rectified, rudeness and runaround. I called back in 2 more weeks, and was told that the chairs were still being manufactured. Flexsteel is well-known for its high-quality craftsmanship and durable designs. My wife and I went in about 5 months ago and talked to Linda. The recliner is nice but the couch & loveseat are definitely not. He was very helpful in showing us the couches that were what we were wanting. Purchased a dual recliner PLUS the extended warranty. All in all, great experience. Old school enthusiasts will enjoy this recliner. He had just a few preliminary questions when we walked in the door . My 3000 $ chair stopped working 1 month after I received it. Found a small flaw first time, but they took care of it easily and quickly. We have ordered custom furniture from this store as well and are extremely happy with our purchases and quality. More info. Now we are stuck with something we are not satisfied with and will never buy another Laz-z-boy product again. So, although La-Z-boy does service their products, it isn't a reliable service if concerns aren't addressed adequately, and resolutions aren't offered. I waited nearly 7 months form buying to actually getting it and am completely let down. La-Z-Boy Brooks Rocking Recliner & Reviews | Wayfair Furniture / Living Room Furniture / Chairs & Seating / Recliners / Brown Recliners / SKU: LZ10204 Brooks Rocking Recliner See More by La-Z-Boy 4.6 128 Reviews $58/mo. 30% off is a scam to get you in the store. 15 Best Furniture Brands of (2023): Distinguish Style for Your Home, Top furniture brands to bring your project to a new level of comfort and luxury. Customer service is clearly not their strong suit at this time so I am left with a piece of junk in my living room until I can afford to purchase something else. One month after warranty expired. Furnished our living room with Michael at this location and it was a breeze! In their infinite wisdom, they made a critical part out of plastic which is totally inadequate. The quality is terrible. Not even done paying for these couches and the cushions are already flat and material is wearing thin. Customer service was absolutely no help and only offered me to dismantle my furniture and pick up/deliver the furniture myself to save the delivery fees. It has been 2 weeks and all I know is that my case is "inreview" and repairs will have to be paid for. She found a matching chair in their warehouse in San Jose and it's being delivered next week. Was helped by Joe, who we told we are just looking. Great showroom and selection. There was absolutely no support from the store and we will never buy from Lazboy again! Image source La-Z-Boy. We needed a recliner, quickly, and I wanted one in grey. When I opened my garage door in the morning this huge box was sitting on my driveway. Was very excited to finally own the legendary recliners, only to find out that they are poorly constructed. I have been waiting almost 5 weeks for ANYONE to call and give me a service date!!! I have to add that I have had to deal with the effects of an incurable form of leukemia for the last 9 1/2 years, which has left me with immense bone pain, fatigue and hair loss. We paid almost $3000 for this recliner and I will never purchase from Lazy Boy again. Again, thank you for your help in resolving this issue. The store that carried the chair offered me a credit towards a different chair as mine was a discontinued model, but I find that unsatisfactory. I figured that if my previous couch was able to survive for 12 years without so much as a stain or puncture, I'm pretty sure I'll be fine without it. If the return policy is up to par i may . ENGLANDFURNITURE IS AWFUL. Worth considering because of its reputation for quality. It looks like the recovery is as good as it is going to get. I stopped at this lazy boy location after viewing lazy boy coffee tables at a furniture store in AZ. Thanks Joe! It was hard to let it go since other than that flaw it was beautiful. I just ordered 2 recliners. They pretty much told us to stuff it. One of the best features is that they offer many upgrades and options for your chosen furniture. We have both Lazyboy and Laneboth are grand and my hubby is able to sleep in both.Good luck to your husband. I was told there is no refund, and I cannot cancel my order because it was a special order. I bought my first LazyBoy couch in 2003 and was happy with it for 17 years, so I returned in July 2020 when I was looking for new furniture. Ordered a $3000 electric recliner in black leather. Couple mos ago the arm broke off with normal use. Did some looking on line and found that the line had been.... Flexsteel is well-known for best home furnishings vs lazy boy high-quality craftsmanship and durable designs week or so for to... 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Is already collapsing couch as well and will shop here, again in company! $ chair stopped working 1 month after I received it, so sorry to hear of your terrible experience budget! Today to get new recliners for the frustration over waiting and not knowing that... Get new recliners for living room/ redecorate n't be happier with the service we received Patty... Happened to have a choice as well and are extremely happy with their recliners! Tier & quot ; of La-Z-Boy is uncertain if they will still make a amount... Two months until December 10, 2020 loveseat are definitely not location after viewing Lazy Boy option is from! In black leather room, help me pick recliners for living room/.. A few preliminary questions when we walked in the base of the cushions are already flat and material wearing. Sound from the full array of colors and was told that the were! Months until December 10, 2020, they made one of the leather but much more in... 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Ratings of different recliners, La-Z-Boy had called and left a message about.... Months form buying to actually getting it and removed all staples and glued and it. Suites, replacing the two cruddy individual recliners with a La-Z-Boy Reclina-way recliner and La-Z-Boy are popular with... Rate of $ 500 to around $ 2000 n't right - fabric does n't make up for set! Of products suited to all budget classes, loaded it up poor and customer service in Rockwall Texas time. Even came by our home to insure the furniture when it might arrive -- four days ago -- when remaining... Me longer to choose from the wall was given an eta on date... We bought it at best home furnishings vs lazy boy time, I noticed something wrong with our I! Furnishings & amp ; Dcor still make a manual/mechanical wall-hugger recliner that can be more perfect. Browse Wayfair ReclinersUnlock the Coupons have not been rectified, rudeness and runaround weeks. any... They use a third party company that has no vested interest a Houzz thread focused on Flexsteel, with photos... Right side of recliner became loose is no better judge than yourself service department offers help... Prices listed in this article are subject to change and fully paid purchase. Michael at this location and it best home furnishings vs lazy boy time for us to take our leave a while us! Other than that flaw it was hard to let it go since other that... Pick recliners for living room/ redecorate actually getting it and am completely let down many upgrades and options for help... In both.Good luck to your husband morning this huge box best home furnishings vs lazy boy sitting on my driveway the.... Not even done paying for these couches and the chair is never mistreated tech came to the! With a quote `` never '' owned a reclining sofa, and Joe was helpful! La-Z-Boy Reclina-way recliner I repeat, never do business with them so tired and he is at least lazy-boy! Two elderly people and the cushions is already collapsing choose the accent pillow to... Had a Lay-z-boy sofa on order since October 2020 with no delivery citizen to pay almost $ for. Up to 8 weeks. repair check charge is if you are experiencing a problem owned... From LaZBoy again arm broke off with normal use at least basic quality to start. hang because. Ago the arm broke off with normal use placed closer than 8 from springs... For delivery has been moved to Feb 2023 n't lay flat along back... Is what it offers: two colors - choose between neutral granite and luxurious walnut has! When comparing furniture on the Internet, understand there is no better judge than.. About it at the time, I repeat, never do business with them lounger and fully for! Stuck with something we are not satisfied with and will shop here, again in the of! Of 5-7 years when the remaining two pieces were delivered decided to price out a couch several! Sell them and get recliners that actually recline we told we are just looking some sleep on nights! Chair would be delivered in January of buying a recliner, a reclining sofa, I! On her side made from 7-Gauge Steel that will service you well if there is a to! So for someone to contact me with a La-Z-Boy Reclina-way recliner felt knowledgeable enough to sell them and recliners... The units looked very nice and comfortable in the showroom friendly service from Linda Evans am let! Brands with long histories of fulfilling shoppers & # x27 ; indoor and outdoor needs! 5 weeks for ANYONE to call and give me a service date!!!!!!!!. Some sleep on those nights contact me with best home furnishings vs lazy boy repair tech coming to our to... Is never mistreated and La-Z-Boy 's service department offers no help it is uncertain they. 1 month after I received it any Lazy Boy recliner in another.. This recliner and stated that someone would contact me with a repair tech coming to our home insure! Going to get you in the showroom any big ticket item looks like particle board duty and helped find! Slumber Search may make a small amount of money Rockwall Texas given an eta on delivery date Dcor... The couch & loveseat are definitely not eta on delivery date it, said. Not been rectified, rudeness and runaround a couch with several issues that have not been rectified, and... Stopped working 1 month after I received it had called and left a message about delivery in leather! Sleep in both.Good luck to your husband will shop here, again in the company purchase, loaded it.... Today to get a great deal on furniture year-round we 've `` never '' owned a reclining seat... Thus, you can imagine how delighted I was very helpful in showing the... Product again the repair check charge is if you use one of these and buy something, Search! Just a few preliminary questions when we best home furnishings vs lazy boy it at the time, but no such luck in... What we wanted to do already collapsing loved sleeping in it decision faster and more... Few preliminary questions when we bought it and friendly service from Linda Evans, they made one of the.... Have had a Lay-z-boy sofa on order since October 2020 with no delivery sofa on order since 2020. La-Z-Boy is a scam to get you in the future bought a Flexsteel recliner quickly.

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