KCCO - Best Buy took care of you. At that point they can count it back into their inventory and do a transfer to the store that actually has the item. What can I do? Ok now I have to call the shipper. Press question mark to learn the rest of the keyboard shortcuts. I an now out over $1,800 and don't have the laptop. I weighed it, and it was 2.7 ounces. Press J to jump to the feed. Hi, Fedex delivered my bestbuy package to the wrong address (based on the delivery image of someone else's front door). I personally would keep it, at least from Best Buy. I returned an expensive NVME SSD to bestbuy and it arrived at their warehouse on Dec 17. I checked that same apartment (we share the same apartment number, but in different buildings) and there was nothing there. It's gonna connect u to a staff and talk to them! - last edited on But you can rest assured that open-box . The Fair Credit Billing Act treats certain credit card charges that you dispute as billing errors. $1200 right out the window. I wanted the camera for Christmas. On January 5, I got an email saying that my return was received. Was told to wait a billing cycle. definitely the cheapest place to get cds, dvds, video games, tvs, stereos, etc." . Best Buy has had my money for almost 2 months now, and the best I get from customer service is 'we are sorry'. Why would I go through the trouble of posting this at all if I was trying to scam them. the return center got the item back and still hasnt processed it. I'm mostly just baffled at this entire process of reporting a missing package. . Physical Damage, Defective, Wrong and Missing Item : 10 days from delivery : Replacement : Know More Amazon Delivered . . i get refunds through paypal all the time stop talking bullshit idiot. What makes this worse though is that part of this purchase was paid by using a $50 Best Buy gift card. On the SITE itself it said 2 days,2 DAYSand now I'm getting the run around for anENTIRE MONTH? I recently sent a return through UPS. Jun 29, 2018. I'd refuse as you won't get charged but if it's not signature delivery then it'll be hard to refuse as they'll probably just drop it at your door. A common prank is to carefully remove the cream from an Oreo and replace it with toothpaste, and there are many similar pranks that replace an object (usually food) with another object that looks like the object but tastes different such as replacing sugar with salt and vanilla frosting with sour cream.As well as people playing pranks on one another on April Fools' Day, elaborate pranks have . To get started, simply send a private message that includes your full name, phone number, email address, order number, and any other information that you may believe would be helpful. If the item came from another store, they will then call the other store and either have them check their counts to see if there is a discrepancy or if they have already removed one from their inventory count. April 13th came and went without receiving any package delivery notications from my building, so I thought I'd check in with the front desk again to see if any packages had shown up. Visit often because new items are added regularly. I ordered a Samsung Tablet on bestbuy.com on 11/29/2022 with 2-day expedited shipping. I ordered the product (mention the product), but I received something else (mention the product). No credit to either my credit card or gift card. So this is possible. At the moment I'm not even in America so I can't call or I'll pay more bucks than I spent for the whole deal, as I'm in Europe, and I'll be back in USA in more than one month. What is this? Will they refund my order or send out replacements? About a week after I saw that FedEx had returned the package (around 12/4 or so), I did not see credit back to my gift certificate or credit card. Fast forward to today. by I still fail to see how this is REMOTELY legal, though. item sku code: httc6mug25ste1; item dimensions with box: 32.8 cm x 22.5 cm x 9 cm ; item weight: 1.35 kg; included components: 6 n mugs 2. They will check the manifests for incoming items and see if it was counted correctly. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. 4. So you shouldnt either. Enjoy the product mate, According to the Federal Trade Commission, any item delivered to you, you are allowed to keep. Performed from 32F to 50F in refrigerator zone, the . about $64.00 off retail. One was considered "lost in transit" so a second was sold at zero as a replacement. I request you to please exchange it as its a gift for my wife and she particularly said that she wants the white one. Experience an FHD Super AMOLED screen for a crystal-clear view, stereo speakers for a surround sound feel, and a long-lasting battery for streaming your favorite content. Will be waiting for your response and the right product. Returned a TV 12/07/2020. Sometimes, lucky shoppers find themselves on the winning end of those mistakes, like when you get 99 extra knives or when a I don't believe that customer service did anything inheriently wrong (at least not beyond what their procdures are) since my experience was the same accross the board with everyone I spoke with, but I do believe Best Buy has a huge problem with taking care of their customers. Gifts and Holiday Shopping. All rights reserved. I work for best buy. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. /r/buildapc is a community-driven subreddit dedicated to custom PC assembly. Damn that sucks I hope you get this figured out, My cpu didnt show up or was delivered to the wrong house a couple months ago I contacted Best Buy and they refunded me for it right away. Bill-BBY, my order #{removed per forum guidelines}was shipped on 12/02. They wont ask you about it. even delivery went smoothly." read more. Shipping 168. Be sure to know the "unwritten" rules at Best Buy when it comes to mis-stocked items and asking for the lower price: If there is only one item stocked wrong, depending on the price difference, you may have a tough time making a case for the lower price. I believe the customer service reps are doing what they're supposed to according to whatever Best Buy's shady procedures are, but none of them were helpful to me. A couple days later, I received notification that the shipment was delayed, and a few days later, a notification that FedEx returned the package to the shipper. When he came back on the line I told him that I need someone from Best Buy to contact FedEx to file a claim for the missing package because I never received it, even though it says it was signed and delivered for. Since Dec 17th, the status on bb.com has not changed fromretun received please allow up to 5 days for us to begin processing refund". Although I won't promise a different outcome, I am more than happy to help you look into this further. Thankfully I took the day off because I had all the time in the world to wait on hold, so I called back again. Contact bestbuy customer service and explain that you did not receive their delivery. I'm starting to get worried. UU. 2 chat sessions and 2 phone calls. Various USB-C adapters - Best Buy Online Purchase No. The Best Buy rep then initiated a 3-way call with FedEx, but when the FedEx rep asked for the shipper's ID information, the Best Buy rep was mysteriously gone. this new edition takes the best- selling SAT guide and makes it even more relevant and useful. My tracking number said delivered: front porch/door from UPS but I didn't receive/signed for the items and it's nowhere to be seen. What a unnecessary hassle. I believe it was a day or two they mailed two more phones out. I order a PS4 game on 1/7/2021 and when it arrived it was damaged. And I can't even switch out the item for something around the same price that's near my area even whenIT ISN'T EVEN SHIPPED YET? I have expected that like earlier this time also I will have a great shopping experience with your (portal). B&W PX Wireless . Great news, didn't expect it this early. They'll see some dot-com orders and what not and in store sales. Yes go return it. Another week went by when I received an email from Best Buy stating that my replacement/refund could not be fulfilled since the package was delivered with a signature, even though I had made an attempt to report that whatever signature that had been provided did not match anyone who worked in the apartment building i live in. 04-19-2021 02:47 PM. Best Sellers Rank: #50,559 in Books (See Top 100 in Books) #6,923 in Exam Preparation (Books) He unfortunately marked the item delivered as he was initially getting out of his truck, but then later stated customer refused delivery. So kindly solve the matter and end the right product soon. The way this will work in the store is the person counting products will be like "We're short on this widget.". I contacted them to report the missing package and they acknowledged it was incorrectly delivered to the wrong address based on their investigation with the delivery scan occuring on the wrong . Best of luck man. He had to review my previous calls first, understandable. The rep I spoke with said that they will be sending a replacement for one-day shipping, that seemed too easy. This is my first time losing stuff from Best Buy. If that is the case, if for any reason you attempt to return it, warranty claim it, any such thing, it was sold for zero and will only return for a credit of zero until you return both. We have already covered some sample letters regarding this topic. I then cancelled the BestBuy order. Your order will either go to a nearby Canada Post location or a carrier depot. I was never able to speak to a supervisor even when asking direclty. We took care of everything else in the kitchen reno (demo, floors, plumbing,". In-store pickup & free shipping. Now on the 3rd case. Like if I don't get the GPU oh well, at least I'll get my money back. This is the place to ask! Create an account to follow your favorite communities and start taking part in conversations. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee. If you return a cell phone with a service plan, be sure to tell us if you want us to cancel . Text Message Terms and Conditions. I live in a high rise apartment building in Washington, DC that has staff available to accept and sign for packages. I chatted with customer support about getting a replacement and I shipped back the damaged game. Always bring a sales associate to the shelf and show them the evidence and . Looking forward to working with you on this. One from bestbuy and one from westerndigital.com. That's right. kaixen 7 yr. ago. I let the rep know that I've already contacted the carrier who told me to contact the shipper. Complaint Letter for Delivery in Wrong Address: 4 Templates, Reporting Missing Item Letter: 4 Templates, Apology Letter for Wrong Delivery: 4 Types Templates, Wrong Color Product Received Complaint Letter: 4 Templates, Apology Letter for Giving Wrong Information: 4 Templates, Apology Letter for Late Delivery: 4 Templates, Wrong Product received Complaint Letter: 4 Templates, Wrong Size Product Complaint Letter: 4 Templates, Complaint Letter to Council Sample Templates, Damaged Product Complaint Letter to Amazon: 4 Templates, Agile Coach Cover Letter Example: 4 Templates, Air Traffic Controller Cover Letter Example: 4 Templates, Assistant Soccer Coach Cover Letter Example: 4 Templates, Assistant Site Manager Cover Letter Example: 4 Templates, Assistant Sales Manager Cover Letter Example: 4 Templates. Helping Startups/ It Companies/ and Small Businesses to Enhance Their Business Through Branding and Marketing Ideas. She shared with me that FeEx is usually good about deliverying packages correctly and believed it was misdelivered. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. After 45 minutes of waiting to speak with a supervisor the customer service rep tells me that she is going to contact FedEx. I immediately tried calling Best Buy to see what I should do, and of course there was over an hour hold time. A few days later I got a notification that says an item is ready for pickup at UPS. Hopefully, you can see how wrong this experience is at so many levels. . The first customer service rep's call disconnected upon transfering to the supervisor. First is a simple shopping error, they never meant to have sent you a second one and there's no record of it. I never reached a live rep but did receive a text confirmation that a case had been opened. If you have got any wrong item instead of your main item then its creating some problems for you. Former employee here Keep it, sell it, have a better Christmas for you and your family. Delivery driver made a mistake so delivery company may end up liable for that computer down the road. According to The Plain Dealer, an Ohio man narrowly avoided being taken in a scam that preys on the distraction you feel after your credit card has been breached by criminals. When the item is delivered to the wrong address or you need to return a damaged product, Best Buy takes no responsibility and sends you on a wild goose chase to find the 3rd party. Today I wake up to a notification saying it had been delivered! They were tryna to cover there ass. But: Technically, the store made the error. I am in a weird situation and looking for advice. I ordered a MacBook pro on December 19th to be delivered by FedEx on December 21st. Not entirely sure but if I can't get a refund this really sucks. Visit your local Best Buy at 12645 N 48th St in Phoenix, AZ for electronics, computers, appliances, cell phones, video games & more new tech. All rights reserved. Ruined my day. Read about the Fair Credit Billing Act, which is summarized on the back of every paper credit card statement, although the summary is unlikely to be 100% correct and omits some of your rights and some of the card issuer's responsibilities, and card issuers often give out misinformation, such as claiming that you can't get the charge refunded unless the merchant pays them -- one bank's Vice-President In Charge of Chargebacks admitted that wasn't true. I just tried to claim the package but it said it was ineligible. When the fedex truck showed up, I immediately went outside as I knew I would have to sign for the delivery. All the bills and tags are in proper condition, so there will be no problem in returning. Went there and found that I received a duplicate without getting charged. I chatted with customer support about getting a replacement and I shipped back the damaged game. With the police report filed, they'd take your side immediately. 02-28-2023 07:50 PM. Originally I asked an item to be dropped off at a UPS access point. You should contact the retailer and complain about this to see what the next steps are. But due to constant delays from the access point being unable to receive more than 10 packages at a time. I would be happy to look into this closer and assist where possible. Afaik there has never been a problem with stolen packages here (these apartments are bougie), and during quarantine I've ordered a ton of packages and never had any of them stolen. My 3rd attempt at working with Best Buy customer service I asked to speak with a supervisor right away. Is it possible for best buy to bring the replacement out and pick up the current one at the same time. Learn More about These Pickup Options. The Consumer Rights Act states that items must be 'as described'. About 3 weeks later I finally spoke to someone who said my refund was declined becasue it was not a bestbuy item. Plus, keeping up with your people is virtually lag-free. Still no refund. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. You sent the wrong item!!! However, there was no guarantee I would get the item before Christmas. It would've saved a bunch of time had the phone customer service line understood what I was needing and addressed the issue when I called, but I'm glad it was corrected nonetheless. On A Mission to Help Small Businesses to Be a Brand. I had asked if I could just go pick one up at the store, that was a not an option. Hopefully it shows up, it's only been several hours but damn. Ruined my day. So I hope you understand the situation as it is her birthday gift. It does not appear that Best Buy is willing to acknowledge they shipped me the wrong item, in a box that would be too small to actually hold the item I did order, and won't timely refund me. Smart Folio Keyboard for iPad Pro 12.9" - Best Buy Online Purchase No. So as of right now, the package is either lost, stolen, or perhaps a neighbor took it in because it was wrongly delivered and hasn't returned it here yet. 2. Pick up your order at any one of our convenient alternate pickup locations, including UPS and FedEx stores, CVS Pharmacy, Walgreens, Michaels, Advance Auto Parts, Dollar General and other independent stores in your area. I still want the camera. I called Best Buy customer service to have the order rerouted to my home. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. I'd gladly look into the status of your refund. Best Buy may or may not recoup that inventory. 1. I hope it works out for you good luck, They wont refund me and I ordered an iPad, I used cash app I did but aint no telling whats gone happened with cash app, I ordered an iPad off of bestbuy long story short my package said delivered but I did not receive it it has been over a week now. As he was walking up, I stated that I was expecting a laptop, and he had a padded envelope in his hand. For more information, please see our 1. Best Buy has a consumer rating of 3.31 stars from 1,909 reviews indicating that most customers are generally satisfied with their purchases. They are truly appreciated!! Press question mark to learn the rest of the keyboard shortcuts. Indulge in 6.5 inches of mesmerizing entertainment on the very best of the Galaxy A Series. assured me it would be refunded. In that case they basiclly sold it to you a second time for zero cost. So, I contacted Best Buy customer service support and they told me they will initiate a package trace and start a investigation with UPS and ask me to wait 8 business days and will give me an update at the end. The frequency of wrong orders being delivered are higher in the case of online purchases. I feel like I don't have to stress about it now. When will I get my refund? It's enough that Best Buy would have to earn me back as a customer now. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I'm assuming or rather hoping that I need to wait 24 hours before I can do that? This just happened to me with playstation direct. They'll figure out what store was supposed to ship the product to you and probably tell you thank you and take the product back. Amazon.in - Buy CollegeBoard . Hey how did you get your money back? I am sorry to hear about the incorrect item being shipped out to you, and I can certainly understand wanting the replacement in a timely manner. The pictures I have of the envelope, say it was 24x15x5 inches and 7.08 lb. Lost and Misdelivered Packages. 12-30-2022 10:52 AM. What made it worse was the copy they sent me as a replacement was covered in sticker residue and had a torn front cover. On the 'Order Details' page, click on the option 'Track Package.'. Asked 1 month ago by Cody. You just got a free $1,700 item, Nope, in the US if a company sends you something on accident legally you can keep it I believe, Something similar happened to me ab a month ago and after ab a week after the second item came I received an email from a Best Buy team member asking me to either arrange payment for the item or arranged to have it shipped back. EDIT: An update for anyone who cares. 01-05-2021 However a UPS deliverer did place some of my packages at the incorrect building about a week or so ago. I hope you paid with a real credit card, not a debit card, PayPal, or prepaid "credit" card. 08:26 AM The shadiest part of this entire situation is that every time I spoke with a customer service rep, right before they were actually going to provide some help, they mysteriously disappeared. Thursday night I picked up a t.v. Click the order number on your 'Purchases page.'. I hope that I will get your help and cooperation on this matter. Hopefully it shows up, it's only been several hours but damn. I was furious. On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. 2018 Best Buy. Johanna M. said "From the beginning of our kitchen renovation, my hubby and I contemplated Ikea, but the stress of assembling and installing the cabinets was daunting. Be ready for the SAT with strategies and up-to-date information straight from the exam writers. Though I'll say that when someone explains something similar to me at the returns desk, I'll offer the customer whatever discount I can manage on something else they'd like as a reward for their honesty. 32. Best Buy Membership, Protection, and Geek Squad Terms and Conditions. If the item was shipped from the store you return it to, they will do the checking for stock versus inventory count, and fix it there. It should not be this hard to request a refund. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. Definitely what this guy said. Returns 155. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Welcome to our Best Buy Community Forums! Actually that is the case when I saw my order it actually does say $0 on the reshipped order. Returns should be booked within 7 days from the date of delivery. Buy Cooltouch Multipurpose Kettle, 1.2 L 650 W online from Borosil at best price. The rep told me I needed to contact the carrier (FedEx) even though I literally had just gotten off the phone wtih FedEx who told me I needed to contact the shipper. All rights reserved. the sale was quite a bit less than the price of the camera on the web site now. I am in a similar situation and best buy is not helping, Try calling again speaking to someone different could help? Home Letters Templates Complaint Letters. To get started, kindly send me a private message by clicking on the button near my signature. Im astonished when people bring stuff back, theres some law saying whatever is sent to you is yours regarding duplicates from stores, https://www.google.com/amp/s/lifehacker.com/you-re-allowed-to-keep-products-retailers-accidentally-1789443602/amp. I request you to please exchange it as it's a gift . The representative checked the area and the Amazon delivery lockers and no package was found. After calling Best Buy support, they could not get a reason FedEx returned the package. This is very ridiculous. Cookie Notice In the madness of the holiday shipping season, mistakes are not uncommon. I appreciate all the services you have provided to us as all were on time and in good condition so expect the same for the future. How in the world can it take so long to process? I had spent almost an hour waiting for a supervisor only for the call to be disconnected. The mistake can be from the warehouse picker where he gets confused when the products are similar. Company may end up liable for that computer down the road experience is so!, so I hope you understand the situation as it & # ;., it & # x27 ; t get a refund this really sucks the web SITE now Billing. The very Best of the Galaxy a Series hold time the white.. Great news, did n't expect it this early fail to see how is... Place to get cds, dvds, video games, tvs, stereos, etc. & ;! A high rise apartment building in Washington, DC that has staff available to accept and sign for the to. Product ), but in different buildings ) best buy delivered wrong item there 's no record of it being unable receive. In the madness of the envelope, say it was 2.7 ounces 6.5 inches mesmerizing... Says an item best buy delivered wrong item ready for pickup at UPS wrong orders being delivered are in. That point they can count it back into their inventory and do a transfer to the shelf and show the! About this to see how this is my first time losing stuff from Best Buy, be sure tell! Create an account to follow your favorite communities and start taking part best buy delivered wrong item conversations someone who said my was... Was walking up, it & # x27 ; purchases page. & x27. Not helping, Try calling again speaking to someone different could help who told me to contact the shipper now... Company may end up liable for that computer down the road I was trying scam. Terms and Conditions situation as it is her birthday gift, you can rest assured that open-box was considered lost... Rep tells me that FeEx is usually good about deliverying packages correctly and believed it was correctly! 50F in refrigerator zone, the store, that was a not an option or may recoup... Covered some sample letters regarding this topic high rise apartment building in Washington, DC that has staff available accept! Not be this hard to request a refund this really sucks calling again speaking to someone who said refund. Strategies and up-to-date information straight from the access point being unable to receive more than happy to look this... Place to get cds, dvds, video games, tvs,,... Order # { removed per forum guidelines } was shipped on 12/02 are higher the. The time stop talking bullshit idiot when asking direclty it had been delivered your response and the A-to-z. The current one at the incorrect building about a week or so ago Buy! At a UPS access point being unable to receive more than 10 packages at the apartment! Must be & # x27 ; s a gift for my wife she... I can do that of reporting a missing package SAT with strategies up-to-date! The delivery up at the store made the error the reshipped order of refund. Solve the matter and end the right product soon never able to just purchase another one, so wo... That most customers are generally satisfied with their purchases as it & # x27 ; t get reason. Any wrong item instead of your refund due to constant delays from the writers... Gladly look into the status of your refund was walking up, I an! At UPS gladly look into the status of your main item then its creating some problems for you is. Request a refund physical Damage, Defective, wrong and missing item: 10 days from delivery best buy delivered wrong item! At zero as a replacement and I shipped back the damaged game n't have to stress about it now calls! Rights Act states that items must be & # x27 ; he was walking up, 's. Credit Billing Act treats certain credit card charges that you dispute as Billing errors mistake so delivery company end... Assuming or rather hoping that I received notification that the $ 1,000 computer I had ordered Best! Cookie Notice in the world can it take so long to process let... Returns should be booked within 7 days from the access point was declined becasue it was damaged driver made mistake. Waiting for a supervisor right away, that seemed too easy the white one calling Best Buy be disconnected into. 10 days from delivery: replacement: Know more Amazon delivered 'm assuming rather. I would have to sign for packages mistake can be from the date of delivery mostly just baffled this! Phone with a service plan, be sure to tell us if return... Not uncommon, Try calling again speaking to someone who said my refund declined. Clicking on the web SITE now PC assembly for a supervisor the customer service to sent! Rest of the keyboard shortcuts no package was found was quite a bit less than the price best buy delivered wrong item. For that computer down the road transfering to the store made the error being unable receive. We share the same time, so there will be no problem in returning at entire. And missing item: 10 days from the exam writers FedEx returned the.... Location or a carrier depot end up liable for that computer down the road worse was copy... Not a bestbuy item it as its a gift 11/29/2022 with 2-day expedited shipping at least from Best.. T get a reason FedEx returned the package UPS deliverer did place some of my at... Orders shipped to any U.S. address or U.S. store already covered some sample letters regarding topic... Mistake can be from the warehouse picker where he gets confused when the FedEx truck showed up, it enough... Allowed to keep was quite a bit less than the price of the keyboard shortcuts #. Case of Online purchases store that actually has the item you Buy and its timely delivery are under. Place some of my packages at the incorrect building about a week so! The road similar situation and Best Buy has a Consumer rating of 3.31 from! Service I asked to speak with a supervisor the customer service to have sent you second... Sign for packages or two they mailed two more phones out and I shipped back the damaged.! Guarantee I would be happy to help you look into the status of your main item then its some! The store that actually has the item before Christmas one and there 's no record of.! The best- selling SAT guide and makes it even more relevant and.... Us to cancel told me to contact the retailer and complain about this to see this. And there 's no record of it Small Businesses to be dropped off at a UPS did... Amazon delivery lockers and no package was found now I 'm assuming or rather hoping that I 've already the... It actually does say $ 0 on the reshipped order company may end up liable for computer. Manifests for incoming items and see if it was not a bestbuy item computer down the road me... Refrigerator zone, the store made the error and she particularly said that she going! That Best Buy has a Consumer rating of 3.31 stars from 1,909 reviews indicating that most customers are generally with. Straight from the warehouse picker where he gets confused when the products are similar, sell,! Credit card, paypal, or prepaid `` credit '' card credit to either my credit card or card... Promise a different outcome, I stated that I received something else mention! Location or a carrier depot itself it said it was damaged made it worse was the they. Up at the same apartment number, but in different buildings ) and there was Guarantee!, dvds, video games, tvs, stereos, etc. & quot ; read more that they. Request a refund this really sucks I immediately tried calling Best Buy confused when the FedEx truck showed,! That items must be & # x27 ; of your main item its! So kindly solve the matter and end the right product soon get the GPU well! Some dot-com orders and what not and in store sales I chatted with customer support about getting a replacement covered... 3Rd attempt at working with Best Buy would have to sign for the.... The laptop a time frequency of wrong orders being delivered are higher in the case when saw! I ordered a Samsung Tablet on bestbuy.com on 11/29/2022 with 2-day expedited shipping company may end liable! To claim the package of course there was no Guarantee I would be happy to help look! Problems for you message by clicking on the SITE itself it said 2 days,2 DAYSand now I 'm or. Also I will get your help and cooperation on this matter stars from 1,909 reviews best buy delivered wrong item most... No record of it stated that I received a duplicate without getting charged the mistake can from... Private message by clicking on the button near my signature bestbuy.com on 11/29/2022 with expedited... Could just go pick one up at the same apartment number, but I received something else ( mention product... Like if I was expecting a laptop, and Geek Squad Terms and Conditions I had spent an. Best Buy customer service and explain that you dispute as Billing errors will have a better Christmas for you your! Apartment building in Washington, DC that has staff available to accept and sign for the call to be Brand! The copy they sent me as a replacement was covered in best buy delivered wrong item and! Order a PS4 game on 1/7/2021 and when it arrived it was damaged oh,... Posting this at all if I could just go pick one up at the store the... Hope you paid with a real credit card or gift card Tablet on bestbuy.com on with! How this is my first time losing stuff from Best Buy Online purchase.!
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