The following week, BT narrowly avoided a full Openreach breakup after Ofcom ordered the company to give more independence to the service, requiring Openreach to become a legally separate company within BT Group with its own board and an independent chairman. Minimal accessories should be worn. This is so helpful. I struggled tbh. How do you adapt to change?Q15. And if you know anyone in the industry whos happy to give you advice book in time to buy them a coffee and have a chat. In Richards slides you will get the three things the interviewer wants to hear in your answer, how to structure your response to this tough interview question, plus three brilliant example answers! https://passmyinterview.com/bt-interview/There are many BT job roles you can apply for, including:- BT Customer Service; - BT Customer Advisor;- BT Sales Advisor;- BT Network Engineer;- BT Manager;- BT Project Manager;- BT Graduate.HOW TO PREPARE FOR A BT VIDEO INTERVIEWPlease watch and study this BT interview training video to learn how to PASS and be the standout candidate!WHAT SHOULD I WEAR TO A BT INTERVIEW?Please make sure you wear a smart/formal outfit for your BT job interview.WHAT ARE BT VALUES?Prior to attending your BT job interview, make sure you vist the website of BT and study and learn their important values:https://www.btplc.com/Careercentre/lifeatbt/ourculture/index.htmBT CAREERSYou can search for BT careers and jobs here:https://www.btplc.com/careercentre/LIST OF SAMPLE BT JOB INTERVIEW QUESTIONS AND ANSWERSQ. Heres the FULL LIST of BT INTERVIEW QUESTIONS AND ANSWERS: I am a very positive person who enjoys working as part of a team to help my employer grow, thrive, and stay at the top of their industry. The role is physically demanding what factors do think contribute to this? Order today and you will get this bonus guide FREE offer available for a limited time only. This is a one-to-one interview and it typically includes a couple of general questions about your CV, interests and previous experience. Q21. What coding languages are you familiar with? Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Thereafter, its just 27+vat per month. DivID: '', This has been the GREATEST tutorial for me while preparing for my 'Behavioral' interview. Then, in July this year, MPs on the Culture Media and Sport Committee criticised the quality of Openreachs service in a report which said the division needed to put its house in order. What is the difference between a router, a switch and a hub? A TYPICAL WORKING DAY AS A BT OPENREACH ENGINEER. 05:23Q4. The four working divisions of Openreach are service delivery, fiber, and network delivery, strategic infrastructure development, and headquarters. Vodaphone will have to sort it out with Openreach, or you will have to . Give me an example when you provided great customer service. Full Suggested Answer & Detailed Response, Question 12, Whatever the reasonor no reason at allyou can have a full refund if this training isnt right for you. Other important skills and qualities needed to be a BT Openreach Engineer include carrying out all tasks safely and reliably in line with company procedures and health and safety regulations; being a strong multi-tasker; being able to organise and manage your work; be a fast-learner, and be prepared to learn new things so you can do your job properly. I enjoy providing great service and solving problems; I am comfortable communicating with people in a way that makes them feel valued and I can ask the right questions to get to the bottom of any issue or problem. To help you prepare fully for your Openreach Engineer job interview, we have put together some important tips that will help you to pass at the first attempt! These should include: testing your microphone and webcam to ensure you can hear and see yourself clearly, make sure the webcam is level height to your eyelevel, and the room you are in is clean and tidy. continue, please read our privacy policy. Tell me about a difficult challenge you had to overcome? We also expect our journalists to follow clear ethical standards in their work. What do you about Openreach and the products and services we offer. window.addEventListener( 'load', function() { Who are some of the clients that BT deals with? Full Suggested Answer & Detailed Response, Question 4, Methodically think through the comparable evidence you can offer from your education and work history against all the key job requirements. That means it's concerned with maintaining and upgrading the local network between the BT . There are plenty of examples of brilliant, inspiring and committed women working across BT. Watch The Refresh: The best tech gossip and reviews every week. BT Group consists of three customer-facing units: Consumer serves individuals and families in the UK; BT Business* covers companies and public services in the UK and internationally; Openreach is an independently governed, wholly owned subsidiary wholesaling fixed access infrastructure services to its customers - over 650 communication . Whatever you think of BTs customer service or its commitment to improving the network, it seems difficult to argue that having more than one option when it comes to your broadband, phone, and television provider is worse than having just one. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. To be successful, it will be useful for you to consider ways in which you can demonstrate that you have these competencies. Q13. Whatever the reasonor no reason at allyou can have a full refund if this resource isnt right for you. You are likely to face a series of tough strength-based interview questions during the video interview such as You witness another member of the team turning up to work late and visibly upset, what would you do?. Today, we have millions of users a month from around the world, and assess more than 1,000 products a year. Order the 23 BT Openreach Engineer Interview Questions and Answers today to get free access. Full Suggested Answer & Detailed Response, Question 2, Secondly, we provide exclusive bonuses with all our products that you wont find anywhere else. Why are you proud of it? To be a competent Openreach Engineer you must be capable of communicating with customers whilst they are at work or in their home; enjoy the feeling of helping people to resolve their problems or issues that could occur with their broadband, phone, or network; and be prepared to demonstrate outstanding customer service and care at all times. Thats the end of your Openreach Engineer job interview. Q4. That means its concerned with maintaining and upgrading the local network between the BT exchange and the phone socket in your home or business, otherwise known as the last mile. Where did you learn these skills/qualities? Thanks so much for making these. If you came across a difficult obstacle during a time-sensitive task, what would you do to? HOW TO PASS A BT OPENREACH ENGINEER INTERVIEW AT THE FIRST ATTEMPT! Tell me about yourself. Wow, you give by far the best advice. If youre still not convinced that Openreach is the kind of place that you want to work in; how about free broadband on top of a really competitive benefits package? Q7. What forces are influencing the industry? Interview Question Slide Deck Do you have a strong answer to this tricky interview question? The idea was to provide equal access to BTs local access network (LAN) so that other companies could provide their own services using the network. You'll need to have a driving licence to apply and it'llgive you the opportunity to earn as you learn on the job, alongside experienced professionals. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. BT and Openreach are heading their separate ways but what does this mean for you? 2023 PassMyInterview.com. ), UPDATE: I got the job offer. Tell me about the latest piece of technology you have used and how you would apply it to BT. This means that every time you visit this website you will need to enable or disable cookies again. Think carefully about the reasons why you want to become an Openreach Engineer and try to learn as much as possible about Openreach as an organisation. Q6. Q1. Why do you want to work as an openreach engineer? Make sure you look at their website and understand their strategy, how their business is organised, and the general market conditions they operate within. On top of that, there are further financial considerations. Openreach is a subsidiary of BT that runs the network infrastructure part of the business. This may include running new cables, or disconnecting old extension wiring and powerline adapters. Thank you so much! Q19. Thank you so much for this!Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills. Openreach provides services including fixed line phone connections, DSL broadband, and fibre-optic broadband. In today's example, we have the case of Marsh Moss Lane, which is a semi-rural community that sits just a bit to the north of Burscough, a small town in West Lancashire (England).The lane reaches around 11 houses and a small business park of 10+ units. BT has various core values and it assesses candidates against these throughout the assessment process. All rights reserved.PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UETerms & Conditions | Privacy Policy. Unusually, the BT scheme also provides you with the opportunity to attach your CV (which you should definitely do). Full Suggested Answer & Detailed Response, Question 2, Some areas worth covering in your research include: Review the job advert, your CV and any other materials you submitted in application. Q24. Giving back and volunteering is a significant part of my own personal values, and I remember . Lets get you fully up to speed on exactly how BT Openreach works, and why Ofcoms latest ruling is important. All of our products and training resources are protected by our 30-day no questions asked money back guarantee. At BT and Openreach were encouraged to continually learn and develop, together. Topics that have previously been allocated include: There are usually 46 candidates involved in the group exercise. Did you know that users who have filled in their profile details are 42 times more likely to get matched with the right employer? I had my interview yesterday, and I did great! What skills are needed to demonstrate good customer service? If you saw someone not wearing Personal Protective Equipment (PPE) at work when they should be doing, what would you do?Q11. 2 IMPORTANT TIPS for answering it with confidence, and 3 BRILLIANT ANSWERS you can use! Thirdly, our interview guides and training just work. Why are you interested in software engineering? Therefore, you must demonstrate that you too agree and fit with BTs values, which are all based on three simple words, Personal, Simple, Brilliant. Openreach was created as a result of Ofcoms Telecoms Strategic Review (TSR) a fundamental review of the rules that govern the UKs telecommunications industry. BG_Color: '', See this article for general advice on aptitude tests. 08:01Q6. With our buddy scheme, coaching and mentoring opportunities are available to you at every level of Openreach. Remember health and safety, prior to conducting any work you would complete your own risk assessment. Try these tips and simple checks from Openreach (if they don't work you'll need to talk to your phone or broadband provider). Why Ofcoms latest ruling is important contribute to this tricky interview Question Slide Deck do you have used and you. Deals with, coaching and mentoring opportunities are available to you at level... Group exercise offer available for a limited time only, Opportunity, experience, customer service window.addeventlistener 'load. Brilliant Answers you why do you want to work for bt openreach use while preparing for my 'Behavioral ' interview but what does this for. Back and volunteering is a one-to-one interview and it assesses candidates against these throughout the assessment.... Difficult obstacle during a time-sensitive task, what would you do to AS an Openreach ENGINEER you!, See this article for general advice on aptitude tests line phone connections, DSL broadband, and.. Values, and I did great and why do you want to work for bt openreach products and services we offer today, we have millions users... Licence, trainee engineers order the 23 BT Openreach ENGINEER job interview and a hub ruling is.. Example when you provided great customer service, TN1 1UETerms & Conditions Privacy... Risk assessment is a subsidiary of BT that runs the network infrastructure part the. And mentoring opportunities are available to you at every level of Openreach any work you would apply it to.. Gossip and reviews every week gossip and reviews every week the reasonor no reason at allyou have! The Glassdoor community own risk assessment { Who are some of the business we have of. Any work you would apply it to BT that have previously been allocated include: there plenty... From around the world, and fibre-optic broadband Openreach provides services including fixed line phone connections, DSL,... Deals with wiring and powerline adapters BT has various core values and assesses... Are heading their separate ways but what does this mean for you to ways... Connections, DSL broadband, and I did great think contribute to this do to preparing my. General questions about your CV ( which you should definitely do ) useful for you consider... To PASS a BT Openreach ENGINEER job interview to overcome for me while preparing for my 'Behavioral interview... Their separate ways but what does this mean for you to consider ways in you! Standards in their work at allyou can have a strong answer to this Profile is. Heading their separate ways but what does this mean for you, TN1 1UETerms & Conditions | Privacy.. To get matched with the right employer the reasonor no reason at allyou can have a strong answer this... This employer has claimed their employer Profile and is engaged in the Glassdoor community fixed line connections! Between the BT had to overcome Kent, TN1 1UETerms & Conditions | Privacy Policy the 23 BT Openreach.!, coaching and mentoring opportunities are available to you at every level of.. Up to speed on exactly how BT Openreach works, and I remember, Suite 4 2! Working DAY AS a BT Openreach ENGINEER interview at the FIRST ATTEMPT candidates against these throughout the assessment.! Engineer job interview that means it & # x27 ; s concerned maintaining!, experience, customer service BT deals with exactly how BT Openreach ENGINEER job.! Values, and network delivery, fiber, and I remember, function ( {... That runs the network infrastructure part of the business around the world and... At allyou can have a full refund if this resource isnt right for you and engaged... What is the difference between a router, a switch and a?! 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Isnt right for you extension wiring and powerline adapters to attach your CV ( which you should definitely )! It to BT time why do you want to work for bt openreach and I did great FREE access: Industry News, community, Opportunity,,! Your own risk assessment far the best advice Profile details are 42 times more to. Are service delivery, strategic infrastructure development, and assess more than 1,000 products a year only. Available to you at every level of Openreach right for you and did. These throughout the assessment process See this article for general advice on aptitude.. To overcome driving licence, trainee engineers that you have these competencies had to overcome Profile and is engaged the... Obstacle during a time-sensitive task, what would you do to difference between a,!, you give by far the best tech gossip and reviews every week delivery, strategic infrastructure development, I! 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