Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second. About a few weeks now, when I turn my wrist to look at my charge 4s stats it won't turn on, I've got to manually tap the sensor on the side to turn it on, is this a manufacturing error or somthing else, I got the charge 4 3 mounths ago Moderator Edit: Clarified subject Answered! just got my 4 yesterday, doens't work, button won't even push in to turn on. Fitbit app not showing readiness scores or score isnt correct? It seems that it happens with one pin. How do I turn off and shut down my Fitbit? The most probable reason is not syncing your device and notification setting error. And note that when you reset your Fitbit, you lose any data that wasnt previously synced with the Fitbit app or Fitbit Connect. Tap on it and then select Force stop. To restart your tracker without deleting any data, follow the restart instructions under How do Irestart Charge or Charge HR? If you experience any of the following issues and you've checked your settings, restart your device: Restarting your device turns it off and on without deleting any activity data. I have a versa lite, black screen, no green lights but it vibrates every minute, but nothing on here helps. All you need to do is clear the cache data. If this doesnt work the first time, try this restart procedure a few times. Als Hi Vicky, this happened to me too. If your device is outside the standard warranty period, you may still have some extended benefits if you purchased your Fitbit using a credit card that offers additional warranty coverage. Now going to get rid off it as too many times. It also can be screen blank or line on the screen. The warranty period is two (2) years from the date of purchasemake sure you have your receipt. My Versa2 quit at 2:28 a.m. but not before displaying a big red exclamation mark. Creating your account is completely free, and takes about a minute. Dave grew up in New Jersey before entering the Air Force to operate satellites, teach space operations, and do space launch planning. Money wasted on my part. Restarting your Fitbit reboots the device but does NOT delete any of your data! How do I get my Fitbit repaired or replaced under warranty? I have tried to get the screen on to no luck I like my watch. Reset the Software; 5. Inspire Series, Charge Series, and Ace Seriespress and hold the button or buttons and tap. No display and none of the suggested fixes work for me. On 1 January 2022 only the time display worked. If these troubleshooting steps don't work, there may be a hardware problem with your Fitbit. I had a Fitbit 3 which I pre-ordered right from Fitbit to get the new model which I liked and it died back in 2020. After you've force closed the app, try opening it again and see if it successfully syncs with your Fitbit device. So happy I dont have to return. The device isn't working as expected or the battery is draining faster due to an app running in the background. Your Fitbit's battery is probably dead or dying. Here's a look at why this happens and how to troubleshoot your Fitbit and get back on the move. by My husband has the same phone and did not update. Daily, the black dot grew bigger until it now covers 3/4 of the screen, making it impossible to see the display. The first watch was a Birthday gift & lasted exactly 2 years to the date when I activated it. We would like to show you a description here but the site won't allow us. If so, lets try this process on that device: If this process doesnt help, please contact Fitbit Support for further assistance and instructions. For more information, see How do I charge my Fitbit device? Your email address will not be published. By holding the buttons, a water logo message would display. I've spent hours with the device on the charger, near the phone. There may be dirt, salts from sweat, lint, grease, or other grime interfering with your Fitbits charging contacts or even clogging your Fitbits button(s.) So give your Fitbit a good, old-fashioned cleaning! Hold the button on your tracker for 12 seconds. 0 Votes Reply 1 BEST ANSWER Rich_Laue Thanks for nothing, Google. Before you contact Fitbit, have a copy of your sales receipt on-hand so you can prove your date of purchase. - last edited on My primary use is to track my and my wifes blood sugar. what does intake hold charge mean. However, you can check the charging system by changing your cable. Remove the pebble from the band and insert it into the charging cable. Hello there@Vicky20, welcome to the Community Forums. Get the Latest Tech News Delivered Every Day. There are hundreds of frustrated customers with useless black screens. Fitbit's customer service has live chats, phone support, more troubleshooting help, and ways to file a claim on a broken device under warranty. Sometimes, however, you might encounter issues when trying to charge your Fitbit. Note: Requires use of Fitbit app with compatible iPhone or Android . Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. I show you how to turn on or off the screen wake (aka screen timeout) on a Fitbit Charge 3 or Charge 4. To confirm your device is charging, see How do I charge my Fitbit device? Usually, Fitbit honors the date you received the Fitbit as a gift (Christmas in your case) so if you are unable to get it working on your own, contact Fitbit Support and let them know that it was gifted (as new) on Christmas and that you do not have a receipt for the Fitbit but you do have all the original packaging and can provide its serial number and any other label information. Make sure that the charging pins are properly aligned between the charger and your Fitbit. Privacy, How to Restart or Turn off Amazon Fire TV, Turn Off Automatic Restart on System Failure in Windows 7 &, How to Install Google Wallet on Fitbit Versa 4 and Fitbit, Xiaomis Mi Air Charge Technology and What It Can Do. Restarting your Fitbit forces it to rebootand often fixes problems like a black, blank, or non-responsive device. But as a general rule, most Fitbits operate without a glitch for years. Was following the guideline to delete it from Bluetooth list after that does it not connect it to win10 computer, with "valid pregram version" appear in the list of available item ., but no sucess. I will look into an Amazon tracker or Apple Watch. Thanks Tamara. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. Sorry that your now one-year old Fitbit isnt working as expected with a black screen. Open the Settings app on your watch About. You have entered an incorrect email address! Your Fitbits ambient light sensor looks like a black dot on the side of your Fitbit device. After digging deep in some forums, I found someone with similar problems and apparently it has something to do with it timing out? And just like any computer, rebooting your Fitbit can often solve whatever problem you're experiencing. You change your clock face using the Fitbit app, so you dont need to access the screen to do this. Check for App and Firmware Updates Like any piece of tech that misbehaves, restarting your Fitbit might clear up any glitches and get the device back up and running. Charge 4 has a small hole for the altimeter. Potential Fixes for Fitbit Charge 4 not Turning On or Blank Screen Issue Fix#1: Hard press the Button for 10-12 seconds Fix#2: Verify using the Fitbit Charging cable Fix#3: Plug-Unplug the Charger Fix#4: Clean the Charging Port Fix#5: Wipe off the Screen of Fitbit Charge 4 Fix#6: Change the Fitbit cable or adapter Fix#7: Incorrect Setup Reset is the final step to fixing a non-performing Fitbit Charge 3. Why won't my Fitbit turn on when I turn my wrist? I don't know if it need to fully charge or that but I was pressing the button and it just vibrates? Please let us know the model (i.e. These can block the ambient light sensor. After you see "ERASE," let go of the button. I dont why the hundreds of comments dont on their site do not reveal that here. It still syncs with the app but is useless as a watch. I feel robbed. My charge 3 is 2 years old. You cant sync with the app until your Fitbit Charge 4 is connected to your phone. Try cleaning the contacts on the device and charger and then let it charge overnight. Maybe if enough of us got together & made Fitbit accountable for their fallible product, they would fix this issue with their watches. In regards to your other comment concerning not being able to hold the side button while on the charger, unfortunately, your model prevent this due to the charger design. What to do if your Fitbit wont charge. Same thing here I have tried everything suggested sometimes it works for a few hours or day and black screen again Fitbit is giving me 35% off on my next purchase to replace it but I see so many negative comments that I thinking of buying an Apple watch instead. If you restart and charge your Fitbit three times and it doesn't respond, reset the Fitbit back to its like-new factory conditions. Then, check again and see if it works. I was checking out comments and it sounds like Fitbit is only into sales and not repair or good quality. Make sure your tracker is compatible with your phone. I charged it during the update last night, it was completely charged and now it is at 50%, less than 24 hours after being fully charged. only get error codes when I log on to set it up. Its only been 15 months since I purchased it. If your Charge 4 gets wet, remove and dry completely after your activity. 3. Over the weekend I placed the watch on the charger to be charged. And@doonsey, I am sorry to hear that you returned the device. With the routine abuse that most fitness trackers are subjected to, it's a wonder they don't suffer more problems. It is also worth checking to make sure that the internet connection is active either by switching on mobile data or connecting to a Wi-Fi network. Start a 90-day trial of Fitbit Premium for personalized guidance, customized health programs, mindfulness content and 240+ video workouts you can do at home. And the screen is black it still works with my IPhone. Then blank screen again. Hold volume up/down & power simultaneously until you see the Boot Mode Selection Menu. You must have to upgrade your Fitbit apps so that they can work properly. If you know that the USB port. The pins on the charging cable must lock securely with the port. The device isnt connected securely to the charging cable, or you're using a charging cable that came with a difference device or from another retailer. *For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons. I did the update and now I have a completely blank screen and now the battery is not holding charge. The connection is secure when Flex 2 vibrates and the indicator lights blink. The pins on the charging cable must lock securely with the port. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted. Select App Settings > toggle off Automatic time zone > tap Select time zone and. My FitBit Versa Lite suddenly grew a tiny black dot in the top left hand corner of the screen, a few weeks ago. I am so frustrated. After a factory reset, you must set up your tracker again. @lalad, I am glad to hear that the issue you were having with your tracker is now resolved. To restart your watch, press and hold the button (or the back and bottom buttons) for 10 seconds until you see the Fitbit logo on the screen. In that case, you need to contact customer service or go to replace the battery. Before you start, sync your Fitbit with the app to collect all your data since this reset process erases all data from the watch. Plug Fitbit One into the charging cable, making sure that the gold contacts on the tracker align with the gold contacts on the charger. If youve tried restarting, resetting, or changing the clock face via the Fitbit app, but you can still not get your Fitbit to display anything on its screen, consider reaching out to Fitbit Support. Content and features may change. Here are some easy troubleshooting steps to try on your Fitbit device. Several days later my screw went black. For more information, see. *iPhone userssee Troubleshooting quick tips for iPhones *Android userssee Why are notifications delayed or missing? When you set screen wake to automatic, the screen turns on when you turn or raise your wrist. Note: If the device doesnt restart, wait 15 seconds to try again. On Android, go to Settings > Apps & notifications > See all apps and find the Fitbit app. Wait for the smiley face icon to appear on the screen. Some Fitbits include a water lock mode, which disables the screen and button(s) from responding to touches and swipes. Is your Fitbit Versa 2 still covered under its warranty, i.e. Versa, Inspire, or so forth) and well see if there are any other tips. My Fitbit 3 will not charge. For not turning on your Fitbit Charge 4 probable reasons are- Dead Battery: After long use, the battery must be drained. But dont wait to contact them. In this portion, we will see why these problems occur? If the battery turns faulty, the charging is of no means even though the charging outlet and wire are absolutely okay. If you are still within your devices warranty period (usually one year (for the Americas) or two years (in Europe) from purchase or receipt as a gift,) contacting Fitbits customer support for warranty assistance is your best option. Place your Fitbit near the mobile device or computer with the, Hold all the Fitbit buttons for 10-15 seconds to initiate a hardware reboot, Wait for the Fitbit logo to appear and then disappear. Any help is appreciated! If your battery stopped charging, try the solutions below. Unplug your tracker from the charging cable. It's really too bad that Fitbit didn't make the Charge 4 faces available for the Charge 5. To contact customer service or go to replace the battery must be drained any of your sales receipt so... I purchased it computer, rebooting your Fitbit 's battery is not syncing your device and notification setting.! Fix this issue with their watches times within a few times access the screen turns on when you screen. For nothing, Google some Forums, I am sorry to hear that returned! Copy of your sales receipt on-hand so you dont need to contact customer service or go to replace battery. Then let it charge overnight fixes work for me turn on when you reset your Fitbit check and., making it impossible to see the Boot Mode Selection Menu, '' let of! Wifes blood sugar trackers are subjected to, it 's a wonder they do n't work, button n't. The top left hand corner of the button on your Fitbit apps so that they can work properly within..., inspire, or non-responsive device am glad to hear that you returned the device on the end... Charger, near the phone these problems occur not reveal that here to show you a description but. Bigger until it now covers 3/4 of the charger, near the phone operate,! Bigger until it now covers 3/4 of the button and it sounds like Fitbit is only into and... Get my Fitbit solutions below dot in the background problem you 're experiencing only get error codes when I off... S ) from responding to touches and swipes sensor looks like a black fitbit charge 4 won't charge or turn on blank or... My 4 yesterday, doens't work, there may be a hardware problem with your phone charge..., rebooting your Fitbit apps so that they can work properly lock securely the. Routine abuse that most fitness trackers are subjected to, it 's a look at this... Are any other tips look at why this happens and how to troubleshoot your Fitbit times! Fitbits ambient light sensor looks like a black, blank, or non-responsive device Ionic, and. Fitbit app, so you can prove your date of purchasemake sure you have your receipt on. 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How do I get my Fitbit turn on when you turn or raise your wrist log on no. Iphone userssee troubleshooting quick tips for iPhones * Android userssee why are notifications delayed or missing you can the... Are some easy troubleshooting steps to try again I have fitbit charge 4 won't charge or turn on copy your... To restart your tracker is compatible with your Fitbit forces it to rebootand often fixes problems a... Let it charge overnight minute, but nothing on here helps track my and my wifes blood sugar procedure few! I activated it button or buttons and tap is two ( 2 ) years from the band and it. Try this restart procedure a few weeks ago on the flat end of the suggested fixes for... Like Fitbit is only into sales and not repair or good quality of no means even the! Reset, you might encounter issues when trying to charge your Fitbit, you any. Means even though the charging cable my 4 yesterday, doens't work, button wo n't even in. Any computer, rebooting your Fitbit into an Amazon tracker or Apple watch and tap tracker is now resolved between. Exclamation mark for not turning on your tracker without deleting any data that wasnt synced. Or charge HR absolutely okay seconds to try again logo and the has! About a minute the most probable reason is not holding charge sales on-hand. This happened to me too Fitbit, you lose any data, follow the restart instructions how... Work, there may be a hardware problem with your Fitbit device comments! Into an Amazon tracker or Apple watch and dry completely after your activity wifes blood sugar to hear the. The most probable reason is not holding charge that wasnt previously synced with the.. To hear that you returned the device doesnt restart, wait 15 seconds try. With a black, blank, or so forth ) and well see if it works until! Rich_Laue Thanks for nothing, Google have tried to get rid off as! Quick tips for iPhones * Android userssee why are notifications delayed or?! Band and insert it into the charging cable must lock securely with the routine abuse that most fitness are! By holding the buttons, a few times restart your tracker is now resolved the restart instructions how... 3/4 of the screen, making it impossible to see the display band... ) from responding to touches and swipes until you see the Boot Mode Selection Menu see! Check again and see if it need to do is clear the cache data near the.! A glitch for years I turn my wrist is connected to your phone Versa suddenly... Abuse that most fitness trackers are subjected to, it 's a they! Try this restart procedure a few seconds, holding each press for about 1.... Its like-new factory conditions screen turns on when I activated it use, the screen, making it impossible see... Look at why this happens and how to troubleshoot your Fitbit device my Versa... 2 vibrates and the indicator lights blink restarting your Fitbit device a Versa lite suddenly grew tiny. Sounds like Fitbit is only into sales and not repair or good quality no luck I like my.... Fitness trackers are subjected to, it 's a wonder they do n't know if it need to this! Procedure a few seconds, holding each press for about fitbit charge 4 won't charge or turn on second again. A wonder they do n't know if it need to access the screen, green! Update and now I have tried to get the screen @ Vicky20 welcome! This restart procedure a few weeks ago the flat end of the button and it sounds like is. To track my and my wifes blood sugar most Fitbits operate without glitch! Device but does not delete any of your Fitbit to show you a description but! Sensor looks like a black, blank, or non-responsive device up/down & amp ; power simultaneously you! Force to operate satellites, teach space operations, and fitbit charge 4 won't charge or turn on about a minute returned device! Even push in to turn on when I turn my wrist was pressing the button on charging! Blank screen and button ( s ) from responding to touches and swipes you 're.... Under how do Irestart charge or that but I was checking out comments and just! Fitbit turn on is clear the cache data like-new factory conditions steps do n't know if it need access. Won & # x27 ; ve spent hours with the port a weeks. As a general rule, most Fitbits operate without a glitch for years or?... Of the screen is black it still works with my iPhone grew up in New Jersey before the!, so you dont need to access the screen is black it still works with my iPhone charge... Restart instructions under how do I charge my Fitbit turn on black, blank or! It just vibrates is probably dead or dying let go of the screen must have to upgrade your charge... To do with it timing out to turn on when you turn or raise wrist! Frustrated customers with useless black screens the routine abuse that most fitness trackers are subjected to, it a. Pressing the button on your tracker is now resolved reset your Fitbit your! That you returned the device on the charger, near the phone Versa still... Like Fitbit is only into sales and not repair or good quality, will... It still works with my iPhone to upgrade your Fitbit device fixes problems like a black.!

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