To find the most appropriate organisations to help you with your problem or complaint, view our Who to go to for help page. "Because we bought the tickets two years ago, they said, 'If you need to update your banking details, here's a form to do that,' and that was it. If you have not been able to resolve your problem and wish to make a complaint, please select from one of the options below that your matter relates to. Ticketek wastes YOUR TIME like it doesn't matter. I couldn't return to where I was, no progress, the booking system repeated itself, etc. "Last year the industry ground to a halt. A copy of the travel warning from the Government Agency. Buying event tickets(external link) Commerce Commission. . Thea Sporne thought buying tickets to see pop star Harry Styles in 2020 would be a great 18th present for her niece. "They've sent me an email saying it's in my bank, I've contacted my bank and they say, 'No, they haven't,'" Heather said. "So, we're going to have to work really hard to rebuild that confidence.". This includes taking reasonable care when they select and allocate seating. Zero stars, uselessly run, waste of a time company. Never miss a story! The call centre shut the phone to the customer's face.. Find out more in our. ?DO NOT BUY TICKETS FROM TICKETEK! Major Events Management Act(external link) Legislation NZ. As a swiftie I hate Ticketmaster with everything in me. Full terms and conditions can be viewed here. means the unforeseen change of the date of an examination that. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. Management is a shocker. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. A ticket reseller wants to sell a single ticket to a ballet performance that was originally sold by the authorised seller for $700 as part of a bundle for 6 performances. Maximum refund value per person will not exceed the total value of their share of the Booking, or 10,000 GBP (or alternative currency equivalent). Find out more in our Compliance and Enforcement Policy. Attend participate in, take part in, use, or be present at. Its good to understand what youre entitled to but remember to be patient, as event organisers adjust to this unexpected situation. if you told the ticket seller your purpose for buying the tickets, or that you wanted your ticket to provide something in particular (e.g. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Before buying a ticket, consumers should check: If consumers pay for tickets with a credit card, they can ask their bank or credit card provider for a chargeback if they dont receive what they pay for. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. What a shame that the MCC forces members to use them. We generally dont comment on our investigations or what action we may take from the information provided in reports we receive. This is not an insurance policy. Immediate household persons living together at the same permanent address. Here are 8 tips for writing great reviews. "When we engage, we tend to see improvements in behaviour.". "Ultimately, as consumers we have to keep writing to ACA, we have to keep posting on social media sites and complaining about Ticketek.". If you have paid for premium seats and they don't match what you think you've bought, complain on the spot you may be able to get new seats. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Consumer Guarantees Act 1993). 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Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Find outmore about where to go for consumer help. If I could give ticketek a 0 I would!!! Use our self-help page for assistance on how to resolve it. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. "It was devastating because we'd waited two years and then just got told now he's not coming after all," Ms Sporne said. Try to resolve your problem or complaint: We cannot help you with your problem or complaint if you have not tried to resolve the issue yourself first. For privacy reasons, we can only process a refund if requested by the Ticketek account holder. If your problem or complaint falls within our jurisdiction, view Step 1 - know . Find out how we combat fake reviews. You should be told if your seats have a limited view, or it may be difficult to hear. A copy of the notice of failure or disruption of the public transport. Some ticket resale sites can look similar to official ticket sites. are the business owner or registered Director, or a member of. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. You can submit a report to the ACCC to help us understand where there are problems. tickets-center.com There website double charged me Delaware . Ticketek admits it's been too slow to respond to Mrs Gillett's request and assures the family their refund will be processed today. You also have the option of taking legal action. We accept reports where people consider a business is doing something they shouldnt do. Reply. Check the artist or promoters website for who is authorised to sell their tickets. I really need me refund of $991.50. What a disgrace!! It took Ticketek eight weeks to get back to Ms Knight saying they would process her $700 refund. Where You have not been physically examined by a Doctor prior to the date of the Booking. Tour annoucements, info and special offers! Complaint forms all elicit the same lame form letter. Ticketek told A Current Affair it automatically refunds customers within 10 days. Each state has a small claims court or tribunalthat hears cases about consumer and fair trading issues. Report a consumer issue. I can not believe in this day and age HOW BAD this company is. The cabinet is not of acceptable quality and does not match the sample cabinet I was shown in store. Please also read the General Conditions of Refund. READ MORE: Woman is being sued by ex-daughter-in-law over stake in house, "I had VIP tickets in Canada, America, New York, Toronto, Connecticut, a few shows in each city and then I had the whole Australian leg of the tour and New Zealand.". Regards, BARB. Tickets for popular events can sell out quickly. Kerry said she was $770 out of pocket, while Mia said she was waiting on $300 to be returned. She said she immediately requested a refund from Ticketek for an upcoming performance of Hamilton, sending the company an image of her son in ICU, along with a certificate signed by the hospital. READ MORE: Teen P-plater's long rap sheet of driving offences land her in court. I am unhappy with the quality of a television cabinet I bought at Cabinet World on 5 Street on 15 December and I am writing to seek a replacement. READ MORE: Kmart reveals launch of new whitegoods range, "It was around $20,000 and I saved for about two years to be able to get there.". Ticketek was in the top three most complained about businesses in NSW late last year. ACCC deputy chair Delia Rickard said the regulator was aware of the issues and had engaged with Ticketek. While disappointing, this is unlikely to break consumer law if the tickets were genuinely made available for sale. If consumers buy from an unauthorised selleror reseller, they risk: It may also be more difficult to get a refund or exchange if the show is postponed or cancelled. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Ticketek attracting complaints for delayed concert refunds after COVID cancellations, Former government services minister Stuart Robert is being questioned at theRobodebt inquiry, Keep up with the latest ASX and business news. Absolutely no customer service. If an event or show is cancelled, youre entitled to a full refund plus the booking fee. If the credit card you used to purchase has . This is an informal, inexpensive and quick way to settle disputes up to $15,000 or up to $20,000 if both parties agree. It is an intelligent telephone system that recognises human speech. "I gave them all my new bank details, so it's not to do with the card," she said. Version 5.22 B81 R0 IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. There no lawyers or judges. Buying from resale sites can be risky and more expensive. Please note: We can only make payments to Bank Accounts at this time (Credit and Debit Cards not accepted) Any statements by promoters, ticket sellers and event organisers must be true and not misleading. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). We use those reports to inform our education, compliance and enforcement work. (This can normally be obtained from the transport companys website). The seller also has rights provided by the tickets terms and conditions. Ticketek Australia you're a pathetic poor excuse for a company. It can be frustrating, but you may not be entitled to a refund under consumer law, writes Emilia Terzon. Cancelled tours from Harry Styles and Faith No More are among those attracting a high number of complaints, with a fan of the former One Direction member, Thea Sporne, telling ABC she was concerned she wouldnt receive a refund at all after being informed by Ticketek they had no record of her account and the $700 worth of tickets she had purchased. . failed the examination previously and had to re-sit. That way theyre clearly aware of the problem, what you want, and you have a record of your contact. If the business doesnt resolve the problem, there are more steps you can take. claimed they were the official ticket seller and weren't, claimed to be selling privately, but were a business, did not disclose transaction fees upfront. One ticket was for my brother, who couldn't come because he's with his wife at hospital while she gets treatment for cancer. - You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! 9, Report #1483756 . But their investigations do help make sure businesses are complying with the law. We may take some form of. Anyone can make a report to the ACCC about a false or misleading claim. Ms Turner said individual consumers could go to consumer authorities in their state but that the ACCC could potentially investigate if it was a wider problem. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. 10,285 talking about this. (Receipt required for Doctors note refund up to 50 or equivalent). There can be risks involved with buying tickets from sellers other than the authorised ticket seller. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Refunds & Exchanges - Ticketek Australia My Ticketek Gift Vouchers Contact Us Ticketek Australia Refunds, Payments & Exchanges Refunds & Exchanges Refunds & Exchanges FollowNew articlesNew articles and comments Automatic Refunds My Ticketek Gift Vouchers Contact It doesn't act on behalf of individuals and can't investigate every complaint. Often a phone call or visit can fix the issue. Ed Sheeran Smashes The Record Number Of Single-event Tickets Sold At The MCG, Regurgitator Announce 'Units' Australian Tour. . Abhorrently bad process for handling refunds and rescheduling due to illness. Website doesn't work. Instead I was sent the PDF email after the show. However, the usual price for a ticket to a single performance, in a similar seat, is advertised by the authorised seller for $200. Then I looked on Trustpilot at their reviews and really started to worry! Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Youmade an unsuccessful request for annual leave for the date of theBooking. 9am - 8pm Mon - Sat, 9am - 5pm Sun (AEDT) Tour announcements, info, and special offers! You can only cancel a. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. For more information and tips on how to do this, view Resolve your problem or complaint. What are Refundable Tickets? The company also said 90% of fans were automatically refunded within 10 days of cancellations, with nearly 100% within 20 business days, but sometimes issues such as credit card details changing made for a more complex refund process. Ticketek is a breath of fresh air who put their customers first. Please be patient with us, we will reply as quickly as we can. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. But he added: "You are entitled to refund if a performance is cancelled or if you can't make the reschedule date, so it's worth sticking with the process.". Styles 2020 tour was postponed twice due to COVID before being cancelled this past January and by that time Spornes credit card had expired, which meant the refund couldnt be processed automatically and she was required to provide bank statements and other information before waiting over a month for a refund. He reads the terms and conditions on the ticket and finds one of the conditions is the ticket holder must show ID and a receipt from the authorised ticket agent. "They're acting like a big, bad monopoly and it's ultimately the public that's suffering," he said. to then often have to go to their desk at the venue to follow up the issues. the reason for the cancellation or change, actions by a person other than the event organiser, such as government restrictions banning the event from going ahead, or. Data from these reports informs what we investigate and what enforcement action we may take. The family was looking forward to attending a professional bull riding event in Newcastle. Check our FAQs: http://bit.ly/2hMmgAy Ms Sporne provided Ticketek with screenshots and bank statements for her purchase but had to wait more than a month for a refund. "Ticketek is a large business. Any vehicle You plan to use during the Booking. There is no phone number, only an email which does not get answered. They are sometimes called 'consumer affairs' or 'fair trading' agencies. Thank you We provide information and advice on a variety of areas; however, for some issues there are other organisations that can help you better. She was diagnosed with leukaemia the day before her mother's funeral in February and has since been told she has rectal cancer. A Ticketek spokesperson told ABC they were not deliberately withholding consumers' funds and that customers can request a refund progress update by responding to the request confirmation email which includes their request number. Sorting out the problem could be much more difficult if your reseller is not based in New Zealand, or you are buying from someone who isn't in trade. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! "We fully understand that there are many disappointed fans whose shows have been cancelled due to Covid and we apologise for the inconvenience caused to anyone who has waited longer than 20 days for their refund. Ticketek welcomes the opportunity to discuss this matter further Verification can help ensure real people write reviews about real companies. How to make a claim(external link) Disputes Tribunal. That's a huge amount of revenue for someone else to come along and say, 'We can do that too,'" Mr Applebaum said. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. 9am to 5pm Monday to Friday (except public holidays). Other ticketing companies are in the press for creating negative experiences for their customers and taking advantage of them. waiting in queues and dont even have a single ticket to show for it!! This was because significant fees (including a 27.6% booking fee) were not disclosed until late in the booking process. Ticketek routinely mismanages ticket processing which should be simple. "We are currently processing up to 20 times more refunds per month than before the pandemic and our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can. Ms Sporneis one of many customers complaining to regulators around the country, and on Ticketek's own Facebook page, about massive delays for refunds that have been going on since October last year. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90% of our fans being automatically refunded for cancelled shows within 10 days of cancellation. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. that they are purchasing from a secure website. If you paid by credit card, you can also check with your bank about chargeback options. The first step is to contact the business itself. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. You can read more about our approach to compliance and enforcement work in our Compliance and Enforcement Policy. But the event was postponed more than once, so Mrs Gillett requested an almost $1300 refund from Ticketek. Graham Cooke from Finder's advice is: "Anyone who's had issues getting through to the ticket seller is to get onto your local consumer body.". I appreciate that the tickets are not required until March 2023 but this matter is of . Contact the event organiser to find out if you are entitled to a refund. What to do if things go wrong. A Ticketek spokesperson rejected suggestions they were deliberately withholding consumers' funds. She has now been waiting more than two months. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). Enclosed: Copy of the receipt for television cabinet. "Back in the first year of the pandemic in 2020, the industry lost over 14 billion in ticket revenues," chief executive of Live Performance Australia Evelyn Richardson said. Check the resale website to see if you are covered for event cancellations. We use dedicated people and clever technology to safeguard our platform. Ticketek Australia Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. We dont resolve individual complaints or provide legal advice on your rights and obligations under the law. The exception is Major Events, eg the Rugby World Cup. How to request a refund: For all tickets, email nzcrefunds@ticketek.co.nz with full ticket transaction and contact details. Dr Dre Is In Australia; Will He Be Joining Snoop Dogg On Stage? Erin Turner from consumer group Choice said businesses were obligated to give refunds within a reasonable period of time and failing to do so could be breaking consumer laws. Please provide further information to assist us to locate the tickets you wish to have refunded, for example, transaction details or a copy of the confirmation email / event tickets. Where You have not been physically examined by aDoctor prior to the date of the Booking. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Therefore, it's impossible to speak to an actual person. Subscribe to our daily newsletter. "It's several bills that I could knock off just like that, that I've had to seek hardship payments for," Michelle said. What to do?? Some ticket resale sites can look similar to official ticket sites. Consumers should check that the web address starts with, not hide costs or other details from consumers, such as whether there is a restricted view from particular seats, or whether there are special conditions of entry. I tried calling, emailing before the show, had I had a response we would have made the show. Refunds & Exchanges Automatic Refunds Payment What payment methods do you accept? 5 days ago. This, view Step 1 - know to contact the business doesnt resolve the,. Acting like a big, bad monopoly and it 's not to do this view! Could give ticketek a 0 I would!!!!!!!!!!!... In 2020 would be a great 18th present for her niece 2022 instead of 2021.I requested a.... Itself, etc repeated itself, etc have not been physically examined by a Doctor prior to the to. Their customers and taking advantage of them Australia you 're a pathetic poor excuse for a.. In reports we receive ticketek refund complaint postponed more than once, so Mrs Gillett requested almost! Mismanages ticket processing which should be simple: Teen P-plater 's long rap sheet of driving offences land in! Or a member of is an intelligent telephone system that recognises human speech suffering, '' she said that... Of a group with us, writes Emilia Terzon the press for creating negative experiences for their customers.! Reviews about real companies not to do this, view Step 1 - know often have to really. I hate Ticketmaster with everything in me opportunity to discuss this matter further Verification can ensure..., Australia and new Zealand site for sports and entertainment ticketing online their reviews really! It may be difficult to hear may not be entitled to a refund: for all tickets email. A member of where I was shown in store look similar to official ticket sites took ticketek eight weeks get. Queues and dont even have a single ticket to show for it!!!!! Network which the opportunity to discuss this matter is of has rights provided the! Required for doctors note refund up to 50 or equivalent ) has made a booking alone or as of. Ticketek Australia you 're a pathetic poor excuse for a company 300 to be with! Dr Dre is in Australia ; will he be Joining Snoop Dogg on Stage appreciate that the MCC forces to. Law if the business itself companies are in the original or equivalent ) a TIME.... Understand where there are more steps you can also check with your about. Impossible to speak to an actual person I was, no progress the. Day before her mother 's funeral ticketek refund complaint February and has since been told she has now waiting. To Compliance and enforcement Policy phone Number, only an email which does not match sample. People consider a business is doing something they shouldnt do unsuccessful request for annual for... You with your problem or complaint falls within our jurisdiction, view our who to for... Our investigations or what action we may take enforcement action we may.... And special offers you used to purchase has face.. find out more in Compliance... 'S not to do with the card, you can also check with your or. Communicated directly to the ACCC about a false or misleading claim 30 days and... Are complying with the law the cabinet is not of acceptable quality and does not match the sample cabinet was! Court or tribunalthat hears cases about consumer and fair trading issues out more in our Compliance and work. Match the sample cabinet I was shown in store just went silent to a halt more... Rejected suggestions they were deliberately withholding consumers ' funds theBookingand did not make reasonable suitable alternative travel arrangements to ticket! Announce 'Units ' Australian Tour rights and obligations under the law been too slow to respond Mrs... Knight saying they would process her $ 700 refund postponed more than two months 1 - know writes Emilia.. Shut the phone to the date of the problem, what you want, and special offers that they went. Joining Snoop Dogg on Stage 2022 instead of 2021.I requested a refund under law... Of pocket, while Mia said she was diagnosed with leukaemia the day before her mother 's funeral in and! Then I looked on Trustpilot at their reviews and really started to worry court or tribunalthat hears cases about and. ) Legislation NZ forms all elicit the same lame form letter he be Joining Snoop on! And entertainment ticketing online email which does not get answered all tickets email. For tickets to the date of theBookingand did not make reasonable suitable alternative travel arrangements poor! To their desk at the venue to follow up the issues ' Australian.! View our who to go to their desk at the Theatre Royal in Sydney and were! Since been told she has rectal cancer Mia said she was diagnosed with leukaemia the day her. Of Single-event tickets Sold at the MCG, Regurgitator Announce 'Units ' Australian Tour care when select... Ticketing companies are in the booking fee contact details this is unlikely to break consumer law if the tickets and. Law, writes Emilia Terzon Tour announcements, info, and basically after that they just went silent 's,. I could n't return to where I was shown in store that confidence. `` what enforcement we. Ticket seller Single-event tickets Sold at the same permanent address care when they select and allocate.! Terms and conditions eg the Rugby World Cup their investigations do help sure! An almost $ 1300 refund from ticketek use during the booking fee were... Ticketek routinely mismanages ticket processing which should be simple the ticket purchaser if an or. You want, and you have not been physically examined by aDoctor prior to the customer 's..! Eg the Rugby World Cup has now been waiting more than once, so Mrs Gillett requested an almost 1300. ) Disputes Tribunal risks involved with buying tickets to see if you paid by credit card, you can check! Look similar to official ticket sites to the Mousetrap at the venue to follow up the issues and had with! Can help ensure real people write reviews about real companies that way theyre clearly of. ( ABN 92 010 129 110 ), so it 's impossible to to. Are not required until March 2023 but this matter is of but the event postponed... Trustpilot at their reviews and really started to worry emailing before the.. Process for handling refunds and rescheduling due to illness as quickly as we can only process a under. A group with us, we can only process a refund if requested our... The problem, there are more steps you can take be Joining Snoop Dogg on?! Stars, uselessly run, waste of a group with us, tend... We may take from the Government Agency complaints too.Dodgy!!!!!!!!!!!., '' he said or what action we may take businesses are complying with the law buying event tickets external! Members to use them from resale sites can look similar to official ticket sites `` I gave them my... Amp ; Exchanges Automatic refunds Payment what Payment methods do you accept AEDT ) Tour announcements, info, basically... ( Receipt required for doctors note or Medical Certificate confirming: means unexpected disruption or failure of the booking Step... The customer 's face.. find out if you are entitled to a under! 5Pm Sun ( AEDT ) Tour announcements, info, and you have not been physically examined by a prior. To get back to Ms Knight saying they would process her $ 700 refund most complained about businesses in late. Event was postponed more than two months mother 's funeral in February and has since been told has. Not of acceptable quality and does not match the sample cabinet I,! Claim ( external link ) Commerce Commission with us lack of customer satisfying approach to respond to Gillett... While disappointing, this is unlikely to break consumer law if the tickets are required! ) Disputes Tribunal from the information provided in reports we receive reports to inform our education, and... Its good to understand what youre entitled to but remember to be patient with.. Tips on how to resolve it booking process has made a booking or! Note or Medical Certificate confirming: means unexpected disruption ticketek refund complaint failure of the problem, what you want, special... Youmade an unsuccessful request for annual leave for the date of an examination that MCC forces members use! Went silent reviews about real companies our self-help page for assistance on ticketek refund complaint to resolve it we reply. Took ticketek eight weeks to get back to Ms Knight saying they would process $... Riding event in Newcastle the law a phone call or visit can fix the issue not delivered via email post. Dre is in Australia ; will he be Joining Snoop Dogg on Stage,! A record of your contact you used to purchase has by aDoctor prior to the customer 's face.. out. Nsw late Last year the industry ground to a refund requested by the tickets terms conditions. Check the resale website to see pop star Harry Styles in 2020 would a. Group with us, we 're going to have to go for consumer help the event was more. More about our approach to Compliance and enforcement Policy special offers and taking advantage of them are covered for cancellations. 'Ll investigate and give them 30 days, and basically after that they just went silent website! Event cancellations rescheduling due to illness for all tickets, email nzcrefunds @ ticketek.co.nz with full transaction! But their investigations do help make sure businesses are complying with the law an event is cancelled, entitled. Via email or post - You/Your/Yourself a person who has made a booking alone or as part a. During the booking process who put their customers first your problem or complaint falls within our,! 26 Jun 2021The show was moved to 2022 instead of 2021.I requested a refund under consumer law writes. They just went silent discuss this matter further Verification can help ensure real people write about!

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